Customer Support Operations Supervisor

1 week ago


Troy, Ohio, United States ITW Full time

Company Overview

Hobart Service, a division of Illinois Tool Works, boasts a rich legacy of over 125 years in the industry. We are recognized as a premier provider of solutions for Commercial Food Equipment Service. Our dedicated team of more than 1,700 professionals nationwide is committed to delivering exceptional service to our clients. At Hobart Service, we embody values such as Integrity, Simplicity, Trust, Respect, and Shared Risk.

Position Overview

If you possess a passion for leading teams and delivering exemplary customer service, this role may align perfectly with your skills. As a Customer Support Operations Supervisor, you will oversee daily activities, respond to customer inquiries, and ensure the provision of outstanding service.

Key Responsibilities

  • Effectively manage incoming communications and customer requests while ensuring high levels of satisfaction
  • Foster strong relationships with clients to comprehend their needs and provide suitable solutions
  • Guarantee accurate and timely order processing while promptly addressing any customer concerns
  • Serve as a liaison between internal departments and clients to promote seamless communication
  • Guide and mentor fellow Customer Care Representatives as necessary
  • Identify opportunities for process enhancements to elevate customer service
  • Coordinate operational activities to fulfill business requirements

Qualifications

Education and Experience

  • Associates Degree preferred or equivalent professional experience
  • A minimum of 4 years in customer service roles

Additional Skills

  • Expertise in Customer Service and interpersonal communication
  • Basic mechanical understanding and familiarity with parts manuals
  • Knowledge of distribution and supply chain processes

Competencies

  • Strong analytical capabilities and proficiency in basic mathematics
  • Effective time management and communication skills

Why Consider Us?

  • Competitive compensation and benefits package
  • Opportunities for professional growth and training
  • A supportive work environment with established safety protocols

Hobart Service is an equal opportunity employer that champions diversity and inclusivity. We are dedicated to providing a safe and healthy workplace for all employees. If you are a qualified individual with a disability and require assistance with the application process, please reach out to our Human Resources department.

ITW is committed to fostering an inclusive work environment where employees can thrive and advance in their careers. We embrace diversity and ensure equitable treatment for all employees throughout their employment journey. Join us in a workplace where every individual's unique contributions are valued and respected.



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