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Customer Support Engineer

2 months ago

Troy, Ohio, United States Jobot Full time

Customer Support Engineer
We are a prominent provider of industrial battery charging solutions and power conversion technologies catering to enterprises throughout North America. Our goal is to deliver energy-efficient charging systems tailored for the material handling sector. We are eager to enhance our engineering team by bringing on board a Customer Support Engineer.

About Jobot:

  • Leading provider of industrial battery charging solutions and power conversion technologies
  • Import battery charging systems from Europe and customize them locally
  • Deliver power solutions tailored to the material handling sector

Why Join Us?

  • Competitive salary and comprehensive benefits package
  • Opportunity to engage with cutting-edge products
  • Recognition for your valuable contributions

Position Overview

Primary Responsibilities:

  • Offer technical assistance for a variety of products through phone, email, and chat
  • Diagnose and repair electronic devices both in-house and on-site
  • Collaborate with internal teams to provide customized support solutions
  • Accurately document work in our case management system
  • Participate in development initiatives to improve product performance

Qualifications:

  • Technical background in electricity or electronics
  • Proven experience in troubleshooting and repairing electronic devices
  • Proficient in network and IP communications
  • Familiarity with high-current/voltage applications and cloud-based services

Become Part of Our Team:


If you have a passion for technology and aspire to make a significant impact in the industry, we encourage you to consider joining our vibrant team.

Be part of an organization that values your expertise and provides opportunities for professional growth and development.

If you are interested in this opportunity, please apply through the portal.