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Customer Support Operations Supervisor

2 months ago

Troy, Ohio, United States ITW Full time

Company Overview

Hobart Service, a division of Illinois Tool Works, boasts a rich legacy of over 125 years in the industry. We are recognized as a premier provider of solutions for Commercial Food Equipment Service. Our dedicated team of more than 1,700 professionals nationwide is committed to delivering exceptional service to our clients. At Hobart Service, we embody values such as Integrity, Simplicity, Trust, Respect, and Shared Risk.

Job Overview

If you have a passion for leading teams and delivering exceptional customer service, this role may be ideal for you. As a Customer Service Team Lead, you will oversee daily operations, respond to customer inquiries, and ensure the provision of high-quality service.

Key Responsibilities

  • Effectively manage incoming communications and customer requests while ensuring a high level of customer satisfaction.
  • Develop strong relationships with clients to understand their needs and provide suitable solutions.
  • Guarantee accurate and timely order processing while addressing any customer concerns promptly.
  • Serve as a liaison between internal departments and clients to facilitate seamless communication.
  • Provide training and mentorship to other Customer Service Representatives as necessary.
  • Identify opportunities for process enhancements to improve customer service delivery.
  • Coordinate work activities to align with operational requirements.

Qualifications

Education and Experience

  • Associate's Degree preferred or equivalent professional experience.
  • A minimum of 4 years in customer service roles.

Additional Skills

  • Strong proficiency in customer service and interpersonal communication.
  • Basic mechanical understanding and familiarity with parts manuals.
  • Knowledge of distribution and supply chain processes.

Competencies

  • Excellent analytical skills and proficiency in basic mathematics.
  • Effective time management and communication skills.

Why Choose Us?

  • Competitive salary and comprehensive benefits package.
  • Opportunities for professional growth and development.
  • A supportive work environment with established safety protocols.

Hobart Service is an equal opportunity employer that values diversity and inclusivity. We are dedicated to providing a safe and healthy workplace for all employees. If you are a qualified individual with a disability and require assistance with the application process, please reach out to our Human Resources department.

ITW is committed to fostering an inclusive work environment where employees can thrive and advance in their careers. We embrace diversity and ensure fair treatment for all employees throughout their employment journey. Experience a workplace where every unique contribution is valued and respected.