IT Technical Support Specialist

7 hours ago


Carnegie, Pennsylvania, United States EDI Staffing Full time
{"title": "IT Technical Support Specialist", "description": "Job Summary

EDI Staffing is seeking a highly skilled IT Technical Support Specialist to provide top-notch support to our on-site and remote users. As a key member of our team, you will be responsible for delivering innovative solutions to our colleagues and customers across the United States.

Key Responsibilities
  • Provide comprehensive support on end-user devices and products
  • Manage and deploy workstations and laptops, ensuring consistent builds
  • Perform helpdesk support for supported products
  • Install and support user software based on department practices
  • Assist with onboarding of new users
  • Document internal practices and procedures
  • Monitor and evaluate software and hardware license compliance
  • Implement security measures as prescribed by the Cyber Security Team
  • Perform administrative tasks in support of Office 365
Requirements
  • Post-high school degree completion in Information Technology or equivalent technical training in desktop/hardware support
  • Primary location: Pittsburgh, PA
  • Modest travel to remote sites required
Preferred Experience
  • 3-5 years of experience in desktop/hardware support
  • Experience in supporting a helpdesk
What We Offer
  • Full-time position
  • Targeted salary: $45-50k annual with 7% annual bonus potential
  • On-site work, Monday-Friday, 8AM start time
", "lang_code": "en-US"}
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