IT Technical Support Specialist
7 hours ago
EDI Staffing is seeking a highly skilled IT Technical Support Specialist to provide top-notch support to our on-site and remote users. As a key member of our team, you will be responsible for delivering innovative solutions to our colleagues and customers across the United States.
Key Responsibilities- Provide comprehensive support on end-user devices and products
- Manage and deploy workstations and laptops, ensuring consistent builds
- Perform helpdesk support for supported products
- Install and support user software based on department practices
- Assist with onboarding of new users
- Document internal practices and procedures
- Monitor and evaluate software and hardware license compliance
- Implement security measures as prescribed by the Cyber Security Team
- Perform administrative tasks in support of Office 365
- Post-high school degree completion in Information Technology or equivalent technical training in desktop/hardware support
- Primary location: Pittsburgh, PA
- Modest travel to remote sites required
- 3-5 years of experience in desktop/hardware support
- Experience in supporting a helpdesk
- Full-time position
- Targeted salary: $45-50k annual with 7% annual bonus potential
- On-site work, Monday-Friday, 8AM start time
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