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Operations Director

1 month ago

Indianapolis, Indiana, United States Quality Inn South Full time
Job Description

At Quality Inn South, we are seeking a highly skilled and motivated Operations Manager to join our team. As an Operations Manager, you will play a critical role in ensuring the smooth operation of our hotel, providing exceptional guest experiences, and driving business results.

Key Responsibilities:

  • Assist the General Manager in leading and inspiring the team to deliver exceptional guest experiences.
  • Ensure compliance with SOPs, policies, procedures, and service standards.
  • Handle guest complaints and oversee the service recovery process.
  • Assist in managing the budget and ensuring revenue and guest satisfaction goals are met.
  • Develop short- and long-term strategic goals for performance improvement.
  • Meet all report deadlines daily, weekly, and at month-end.
  • Work closely with department managers and the General Manager to maximize room yield and hotel revenue.
  • Oversee and manage all departments, working closely with department heads daily.
  • Maintain great communication between departments and the General Manager.
  • Be responsible for occupational health, fire, and life safety.
  • Strive to improve service performance.
  • Maintain a friendly, cheerful, and courteous demeanor at all times.
  • Utilize interpersonal and communication skills to lead, influence, and encourage others, leading by example.
  • Encourage and build mutual trust, respect, and cooperation among team members.
  • Serve as a role model to demonstrate appropriate behaviors.
  • Strive to improve service performance.
  • Communicate clear and consistent messages regarding processes throughout all departments.
  • Develop specific goals and plans to prioritize, organize, and meet the expectations of customers on a daily basis.
  • Daily support the different departments in their daily operations.
  • Identify the developmental needs of others and coach, mentor, or otherwise help others to improve their knowledge and skills.

Requirements:

  • A professional demeanor, a warm and welcoming personality, and the ability to engage easily and actively connect with others.
  • Be genuinely caring and compassionate and visibly demonstrate a desire to understand others.
  • Have natural instincts and insight for finding the best solution to unclear situations, issues, and problems.
  • Create confidence and trust while communicating the right message at the right time.
  • Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
  • Be direct yet tactful and considerate of the audience.
  • Speak with others using clear and professional language, being direct yet tactful.
  • Must be available on days, nights, weekends, and holidays.
  • Clean professional appearance.
  • Perform other reasonable job duties as requested by the General Manager.
  • Hotel management experience required, and a hospitality degree preferred.

Physical Demands:

The Operations Manager role requires standing, walking, and sitting for extended periods throughout the shift. Requires the ability to read and visually verify information in a variety of formats (i.e., small print, computer). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance.

Equal Opportunity Employer:

Quality Inn South is an equal opportunity employer and does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws.

Accommodation Requests:

If you are an individual with a disability and need assistance completing the online application, please call 317-356-4000 extension 203. Please leave a message, and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to hr@mhghotelsllc.com with "Applicant Accommodation" in the subject line. Please note that this phone number and email are only for those individuals who would like to request an accommodation to apply for a job.