Lead Operations Manager

6 days ago


Indianapolis, Indiana, United States AAA Full time

At AAA, we are seeking a highly skilled and experienced Lead Operations Manager to join our team. This role is responsible for the efficient direction, assignment, control, and deployment of MPC personnel and equipment through scheduling and equipment readiness.

About Us:

AAA Hoosier Motor Club, headquartered in Indianapolis, provides membership benefits including emergency roadside assistance, retail discounts, and a variety of products and services for its 400,000 members across Indiana. It also operates a full-service travel agency and an insurance agency which markets and sells auto, home, and life insurance. Hoosier Motor Club has 300 employees and operates 11 retail branch offices, including seven in metro Indianapolis as well as Bloomington, Clarksville, Lafayette, Muncie, and Terre Haute.

Key Responsibilities:

  • Directly supervises the My Pit Crew Operations within Hoosier Motor Club territory under limited supervision by the Director of Fleet Operations.
  • Ensures that AAA members and other customers receive unsurpassed service in the most cost-effective and timely manner.
  • Encourages and coaches staff to achieve departmental standards and goals according to approved budget and business plans.
  • Responsible for growing sales and expanding the business venture with established and untapped opportunities.

Requirements:

  • Minimum of four years' experience in the automotive services industry and/or combination of college and work-related experience.
  • Proven track record of KPI management, sales growth, customer service, and revenue generation preferred.
  • Supervisory or management experience required.
  • Demonstratable experience within the automotive service industry.

Benefits:

  • Health / Dental / Vision benefits.
  • Corporate Incentive Plan (CIP)
  • Paid Time Off
  • Paid Holidays
  • Company provided LTD & Life Insurance.
  • Retention bonuses.
  • Service Anniversary Recognition.
  • Free AAA Classic Membership.
  • Generous 401k w/ company match.
  • Company provided HSA dollars.

Estimated Salary: $85,000 - $110,000 per year, depending on experience.

Language: English.



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