Senior Healthcare Operations Director

4 weeks ago

Indianapolis, Indiana, United States BDO Full time

Job Summary:

The Senior Healthcare Operations Director will lead all aspects of client engagement services delivery, satisfaction, management, and retention, with a central focus on healthcare business operations, value creation, and strategy. This role will experience senior-level negotiations, project management, and giving presentations to senior executives, physicians, and care delivery providers. The Senior Healthcare Operations Director will also identify and create opportunities to deliver Advisory and other BDO services to current BDO clients. Moreover, the Senior Healthcare Operations Director will monitor and identify industry trends that align with HCA services, develop client prospect targets, and work collaboratively with Sales/Business Development professionals to initiate prospect outreach processes to provide Advisory services as needed. Additionally, the Senior Healthcare Operations Director will market and sell services, present at industry conferences, and recruit, develop, and mentor staff.

Key Responsibilities:

  • Executes client projects, working independently or as part of a team
  • Provides Healthcare Advisory and strategic guidance to clients across business service lines
  • Assesses clinical, financial, and operational programs that generate value for the client
  • Assists in the development of Programs and Initiatives that Integrate healthcare services
  • Develops and closes a pipeline of opportunities for Health Care Advisory services
  • Leverages the resources of BDO for the success of the client in a wide variety of areas, including but not limited to finance/budget, reimbursement, HR, insurance, and technology
  • Establishes and maintains long-term sales and services to satisfy the client's needs
  • Provides supporting data and industry expertise for financial and statistical analysis as requested
  • Is directly responsible for solution engagement and thought leadership for industry areas as assigned by Segment and Practice Leaders
  • Is directly responsible for delivery quality within solution leader role
  • Is directly responsible for client engagement resource planning and solution recruitment needs, planning, and hiring cycle completion

Supervisory Responsibilities:

  • Supervises the day-to-day workload of Directors, Senior Managers, Managers, Senior Associates, and Associates on assigned engagements and reviews work product

Qualifications, Knowledge, Skills, and Abilities:

  • Bachelor's degree, required; focus in Life Sciences or Business, preferred
  • Master's degree with Healthcare concentration, preferred
  • Ten (10) or more years' experience in healthcare industry, required
  • Five (5) or more years' experience in consulting, preferred
  • Ten (10) or more years in senior healthcare leadership in strategy, operations, clinical, and financial innovation, preferred
  • Direct P/L responsibility and oversight, preferred
  • Proficient in the use of Microsoft Office Suite, required

Language:

  • N/A

Other Knowledge, Skills, and Abilities:

  • Strong leadership skills, both internally and externally
  • Ability to mentor and grow the skills of others that are assigned to their organization, as needed
  • Ability to gather, analyze, and evaluate data in order to provide input to decisions, problem solve difficulties, and anticipate need for change
  • Ability to exercise initiative, solve problems, make decisions, and recommend creative solutions
  • Ability to establish priorities and coordinate the work activities of a variety of clients in a multitude of locations
  • Ability to communicate effectively with HC and business executives, physicians, employees, and team members
  • Ability to work well under pressure, including tight deadlines and multi-task prioritization
  • Ability to maintain complete confidentiality of all work assignments and information gained during employment
  • Ability to work independently with limited supervision
  • Exceptional tact and diplomacy in all levels of communication
  • Ability to follow organizational policies and procedures sufficient to carry out day-to-day activities
  • Knowledge of fiscal management to aid in the operation of the practice sites within budgetary constraints and with maximum financial efficiency
  • Knowledge of human resource management techniques to provide leadership to a diverse group of employees with sensitivity to legal and practical concerns
  • Ability to learn the practice management computer system and its application sufficient to carry out job responsibilities

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