Account Management Specialist

7 days ago


Canton, United States Timken Full time

Personal and Professional Growth

Opportunities for Advancement

Customer Relations Management Representative

Key Responsibilities

  • Provide proactive account management to support growth and deliver a best-in-class customer experience.
  • Manage a comprehensive set of activities in the order-to-cash business process, including price and delivery quotations, order entry and schedule changes, forecasting, expediting, order book management, and maintaining customer master information.
  • Collaborate with sales, supply chain, manufacturing, and other internal partners to effectively manage customer accounts and address any issues that impact delivery performance.
  • Demonstrate intermediate product knowledge developed through continued training and account management responsibilities.
  • Understand commercial terms and effectively communicate with sales teams and customers.
  • Exceed customer expectations through delivery performance, responsiveness, communication, proactive order management, and order book maintenance.
  • Understand business decisions and guidelines and apply them appropriately to customer situations.
  • Successfully interpret guidelines to make decisions or recommendations independently.
  • Maintain customer loyalty by visiting Timken customers to enhance relationships and improve sales opportunities as needed.
  • Understand customer needs, order patterns, pricing, segmentation, service levels, and demonstrate the ability to communicate and execute within Timken capabilities.
  • Serve the department by leading team meetings and providing guidance on complex issues utilizing system expertise.
  • Lead projects that impact the team or department.

Requirements

  • Fluent English, oral and written
  • Advanced problem-solving capacity
  • Solid customer relations skills; account management and relational skills
  • Professionalism and computer proficiency in data analysis and presentation
  • Decision-making in all aspects of account management
  • Collaborating with Supply Chain and other departments to achieve intended goals
  • Effective and efficient communication with internal and external customers
  • Ability to work effectively in a team environment
  • In-depth analysis utilizing intermediate system knowledge
  • Intermediate Excel skills
  • Leading by example, demonstrating commitment to team objectives

Education

  • Minimum: High School Diploma
  • Preferred: Bachelor's Degree in Business Management or Marketing

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

About Timken

A global, diverse environment

Products that contribute to a sustainable world

A conviction to improve communities around us

Competitive salary and benefits



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