Account Services Associate Specialist
2 months ago
Account Services Associate Specialist Canton, MA - must be onsite 5 days a week 7+ Month Onsite Job Summary: Provides administrative processes support for routine "back office" tasks such as client support processing, researching customer deposit and loan-related questions/problems, and performing miscellaneous customer and account maintenance as defined by client specific procedures. Routine decision-making is tightly defined, with greater latitude at higher job levels, all the while focused on efficient processing of high-volume transaction-oriented assignments. Additional Skills: Highly-skilled with extensive proficiency. Plays a lead role in customer escalations. Questions and issues often deviate from standard scripts and procedures. Handles situations which require adaptation of response or extensive research. Manages and escalates problem tickets in the problem ticket system. Leads conference calls with clients, formulating meeting agenda and following up on issues or questions arising from the meeting. Identifies and recommends changes to procedures. Completes service level reporting. May assist in scheduling, delegating duties to team members, including time tracking administration. Works on assignments that are moderately difficult, requiring judgment in resolving issues or making recommendations. Requires advanced problem solving. Coaches and shares information with Account Services Specialists with less experience and/or expertise. Works under general supervision with latitude for independent judgment. Typically requires four or more years of experience in a call center or customer service-related position in a service industry with at least one year in a senior level position. One or more years of financial services experience is preferable. General Duties & Responsibilities: Performs tasks to ensure compliance with work group and client-specific procedures to further guarantee adherence to service level agreements. Performs customer and account maintenance per reports, client workflow solution, postal mail, or by direct instruction from immediate supervisor. Directs all work requests from sources outside the department to immediate supervisor for consideration and approval. Answers incoming telephone calls and direct calls to appropriate resource for resolution. Escalates unresolved issues according to the work group's escalation guidelines. Works with appropriate system and vendor reports to ensure timely and accurate processing of all regulatory and non-regulatory issues. Assists in tracking, compiling, and completing reports as assigned. Makes recommendations to the department supervisor on any matter affecting productivity, efficiency, service or problem resolution. May mentor and guide more junior Account Services Specialists and/or proactively assist in production issues and questions. Maintains up-to-date procedure manuals and writes drafts for changes to procedures. May research and resolve internal and external customer-submitted and client-submitted account questions or problems outside normal daily procedures. Performs other related duties as assigned. Educational requirements: A high school diploma or GED is required for this role. General Knowledge, Skills & Abilities: Knowledge of banking principles, operations and processes Strong PC skills with basic knowledge of Microsoft Office applications Detail-oriented and customer-driven, focusing on providing the highest quality products and services to *** internal and external clients Excellent data entry skill Excellent customer service skills that build high levels of customer satisfaction for internal and external clients Excellent verbal and written communication skills Effective analytical, problem-solving, team, and time management skills Ability to work independently on problem tickets within the client problem ticket solution Ability to maintain confidentiality and carry out assignments that are sensitive in nature Ability to work both independently and in a team environment
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Account Services Associate Specialist
2 months ago
Canton, Massachusetts, United States TalentBurst Full timeJob SummaryAs an Account Services Associate Specialist at TalentBurst, you will play a vital role in providing administrative support for routine tasks, ensuring efficient processing of high-volume transactions, and delivering exceptional customer service. This position requires a strong understanding of banking principles, operations, and processes, as well...
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Account Services Associate Specialist
4 weeks ago
Canton, Massachusetts, United States TalentBurst Full timeJob SummaryAs an Account Services Associate Specialist at TalentBurst, you will play a vital role in providing administrative support for routine back-office tasks. Your primary responsibilities will include client support processing, researching customer deposit and loan-related questions, and performing miscellaneous customer and account maintenance as...
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Account Services Associate Specialist
2 months ago
Canton, Massachusetts, United States TalentBurst Full timeJob SummaryTalentBurst is seeking a highly skilled Account Services Associate Specialist to provide administrative support for routine back-office tasks. The ideal candidate will have extensive proficiency in customer service and be able to handle situations that require adaptation of response or extensive research.Key ResponsibilitiesProvide administrative...
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Accounting Associate
2 weeks ago
Canton, Ohio, United States Kelly Services Full timeBilling Clerk Job DescriptionWe are seeking a skilled Billing Clerk to join our team at Kelly Services. As a Billing Clerk, you will be responsible for onboarding new customers and processing monthly bills. You will perform checks and balances and resolve account and billing issues.Responsibilities:Onboard new customers and process monthly billsPerform...
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Insurance Account Specialist
2 weeks ago
Canton, Georgia, United States Jeremy Green - State Farm Agent Full timeJob OverviewWe are seeking a highly organized and customer-focused Insurance Account Specialist to join our team at Jeremy Green - State Farm Agent. As an Account Associate, you will play a vital role in managing client accounts, updating information in our database, and providing exceptional customer service.Key ResponsibilitiesManage client accounts and...
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Customer Account Specialist
5 months ago
Canton, United States Automated Media Full timeWho We Are: Founded in 1989, Automated Media, Inc. (AMI) is an innovative, award-winning information technology firm, based in Michigan and serving customers around the globe. AMI creates ingenious technology solutions and develops and manages successful systems for Ford, Chrysler, GM, and other customers. These include Fords Around the Wheel and Blue...
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Customer Account Specialist
5 months ago
Canton, United States Automated Media Inc. Full timeWho We Are:Founded in 1989, Automated Media, Inc. (AMI) is an innovative, award-winning information technology firm, based in Michigan and serving customers around the globe. AMI creates ingenious technology solutions and develops and manages successful systems for Ford, Chrysler, GM, and other customers. These include Ford’s Around the Wheel and Blue...
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Customer Account Specialist
5 months ago
Canton, United States Automated Media Inc. Full timeWho We Are:Founded in 1989, Automated Media, Inc. (AMI) is an innovative, award-winning information technology firm, based in Michigan and serving customers around the globe. AMI creates ingenious technology solutions and develops and manages successful systems for Ford, Chrysler, GM, and other customers. These include Ford’s Around the Wheel and Blue...
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Accounting Specialist
7 days ago
Canton, Ohio, United States AWP Safety Full timeJob Title: Accounting SpecialistJob Summary:AWP Safety is seeking an experienced Accounting Specialist to join our team. As an Accounting Specialist, you will be responsible for delivering excellence in service and contributing to the mission of protecting businesses, people, and time. This role will focus on accurate and timely invoicing to our customers....
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Customer Service Account Specialist
3 months ago
Canton, United States Organogenesis Full timeWe have unique opportunities and are always looking for exceptional talent. Join a company where you will have an opportunity to grow professionally and personally and give strength to others by Empowering Healing. Organogenesis corporate headquarters is located in Canton, Massachusetts, and we have an additional site in Norwood, Massachusetts. Our Canton...
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Account Specialist
4 weeks ago
Canton, United States clarityvoice Full timeAbout Us:Clarity Voice is a VoIP phone company that believes in treating its customers and its staff like VIPs. At Clarity youll be challenged. Youll make a difference. And youll live each day putting your passion to work. Each of us is dedicated to continuously improve always serve and constantly innovate. We set expectations and then exceed them. The...
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Account Specialist
2 months ago
Canton, United States clarityvoice Full timeAbout Us:Clarity Voice is a VoIP phone company that believes in treating its customers and its staff like VIPs. At Clarity youll be challenged. Youll make a difference. And youll live each day putting your passion to work. Each of us is dedicated to continuously improve always serve and constantly innovate. We set expectations and then exceed them. The...
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Accounting Support Specialist
2 weeks ago
Canton, Massachusetts, United States Professional Electrical Contractors of Ct, Inc. Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Accounting Support Specialist to join our team at Professional Electrical Contractors of Ct, Inc. As an Accounting Support Specialist, you will provide critical support to our accounting team, ensuring the accuracy and efficiency of our financial operations.Key ResponsibilitiesCoordinate with...
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Accounts Payable Specialist
2 weeks ago
Canton, United States Creative Financial Staffing Full timeAccounts Payable Specialist OpportunityAbout the CompanyCreative Financial Staffing is proud to partner with a leading healthcare organization in Canton, OH, to find a skilled Accounts Payable Specialist to join their team.Key Responsibilities:Process invoices, including 3-way matching, scanning, filing, coding, and entering in the systemReconcile accounts...
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Accounting Specialist
1 week ago
Canton, Ohio, United States Kelly Services Full timeBilling and Collections Job DescriptionWe are seeking a skilled Billing and Collections professional to join our team at Kelly Services. As a Billing and Collections Representative, you will be responsible for onboarding new customers and processing monthly bills. Your attention to detail and strong communication skills will be essential in performing checks...
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Accounting Specialist
2 weeks ago
Canton, Massachusetts, United States Westinghouse Electric Company Full timeAccount Specialist Job DescriptionWe are seeking a highly skilled Account Specialist to join our team at Westinghouse Electric Company. This is a 6-month contract assignment that offers an opportunity to work with one of the fastest growing Oil & Gas companies.Key Responsibilities:Review and analyze account status daily, initiating collection action as...
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Account Associate
1 month ago
Canton, Georgia, United States Jeremy Green - State Farm Agent Full timeJob OverviewWe are seeking a highly motivated and customer-focused Account Associate to join our team at Jeremy Green - State Farm Agent. As a key member of our agency, you will play a vital role in helping our customers manage the risks of everyday life, recover from the unexpected, and realize their dreams.Key ResponsibilitiesManage client accounts and...
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Accounting Specialist
1 month ago
Canton, Massachusetts, United States Westinghouse Electric Company Full timeAccount Specialist Job DescriptionWe are seeking a highly skilled Account Specialist to join our team at Westinghouse Electric Company. This is a 6-month contract assignment that offers an exciting opportunity to work with one of the fastest growing Oil & Gas companies.Key Responsibilities:Review and analyze delinquent accounts daily, initiating collection...
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Accounting Specialist
2 weeks ago
Canton, Massachusetts, United States Westinghouse Electric Company Full timeAccount Specialist Job DescriptionWe are seeking a highly skilled Account Specialist to join our team at Westinghouse Electric Company. This is a 6-month contract assignment that offers an exciting opportunity to work with one of the fastest growing Oil & Gas companies.Key Responsibilities:Review and analyze delinquent accounts daily, initiating collection...
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Accounts Receivable Specialist
4 weeks ago
Canton, Ohio, United States Creative Financial Staffing Full timeAccounts Receivable Specialist OpportunityAbout the CompanyCreative Financial Staffing is partnering with a global corporation to find an experienced Accounts Receivable Specialist. This role offers excellent exposure to senior leadership, providing mentorship and on-the-job training. The company provides a competitive compensation and benefits package,...
