Reception Operations Specialist

2 weeks ago

Salt Lake, Utah, United States Sono Bello Full time

Front Desk Coordinator

Job Category: Operations Support

Requisition Number: FRONT03050

Position Overview

A career at Sono Bello offers an opportunity to be part of a vibrant and energetic workplace, where each member of our team plays a vital role. We are proud to be the national leader in delivering innovative, personalized body transformation services. Our philosophy is that everyone deserves to achieve their ideal body and live their best life today.

Work-Life Balance

Enjoy a schedule that allows for a regular lifestyle with no holiday or night shifts.

Work Environment

Engage in a fulfilling atmosphere, assisting patients who are enthusiastic about enhancing their lives.

Growth Opportunities

Experience the fast-paced and expanding field of aesthetics within a supportive environment that combines the intimacy of a small practice with the resources of a large organization.

Key Responsibilities

  • Provide exceptional customer service and administrative support.
  • Welcome all patients and offer refreshments.
  • Check patients in and ensure the schedule accurately reflects appointment statuses.
  • Facilitate patient check-outs and schedule follow-up appointments.
  • Maintain accountability for the scheduling system.
  • Direct visitors to the appropriate personnel for assistance.
  • Conduct confirmation calls for upcoming appointments.
  • Prepare and organize patient charts for the next day’s appointments.
  • Manage inventory of front office supplies.
  • Monitor and forward emails to relevant staff members.
  • Organize and maintain the filing system.
  • Ensure the Front Desk and Lobby areas are tidy and welcoming.

Billing Responsibilities

  • Process patient payments efficiently.
  • Generate daily close-out reports from the scheduling system and verify their accuracy.
  • Complete deposit slips for all cash and checks received.

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This role requires:

  • Use of telephone, computer, and related devices.
  • Vision and hearing acuity.
  • Standing and walking for extended periods.
  • Ability to lift up to 25 pounds.

Key Skills and Qualifications

  • Proficiency in MS Office, particularly Excel.
  • Ability to compose routine reports and correspondence.
  • Effective communication skills for addressing groups of customers or employees.
  • Basic mathematical skills for calculations.
  • Capability to follow written, oral, or diagrammatic instructions.
  • Strong problem-solving abilities.

Personal Attributes

  • Dedicated: Committed to tasks with integrity and loyalty.
  • Impact-Oriented: Motivated by the opportunity to contribute to organizational success.
  • Goal-Driven: Inspired by the completion of tasks and objectives.

Education and Experience

Required: High School diploma or equivalent.

Preferred: At least 1 year of experience in an office or administrative role.

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