Service Operations Coordinator

2 weeks ago


Beaumont, Texas, United States Lyle Machinery Co Full time
Job Overview

Lyle Machinery Co. stands as a leading equipment dealer in the southeastern region, boasting over 35 years of experience in the industry. Our commitment to a shared-value system enables us to provide exceptional service and repairs, both on-site and in the field, alongside our sales, leases, and rentals of heavy and compact machinery.

We pride ourselves on delivering top-notch products, expertise, support, and service to our clientele across various sectors, including heavy/compact construction, forestry, material handling, asphalt, concrete, pipeline, and scrap industries. Our extensive inventory of parts and equipment, coupled with a diverse range of rental units, ensures we meet our customers' urgent needs effectively.

Key Responsibilities:

As a Service Administrator (Industry-specific), your primary role will be to assist our technicians and the branch manager. Please note: This is not a general clerical position. A foundational understanding of work order systems related to service in Automotive, Construction, Agricultural, and/or Utility sectors is essential.

  • Maintain and oversee comprehensive records of repair order life cycles and other essential data, including DOT requirements, payroll details, and asset service logs.
  • Coordinate with other internal departments regarding outstanding issues.
  • Supervise the initiation, updating, and closure of work orders.
  • Verify and process invoices accurately.
  • Prepare necessary reports for budgetary considerations.
  • Draft service department correspondence as directed by the Service Manager.
  • Order and manage essential shop and field service supplies.
  • Perform additional tasks as assigned by management.
Qualifications:
  • High school diploma or GED equivalent; an Associate's degree is preferred.
  • A minimum of three (3) years of relevant industry experience or equivalent (industrial, agricultural, or heavy equipment).
  • Capability to understand machine-specific functions and requirements.
  • Basic to intermediate proficiency in computer skills and familiarity with Microsoft Office applications.
  • Exceptional organizational skills and attention to detail, enabling effective multitasking.
  • Goal-oriented, collaborative, and adaptable to handle various daily tasks.
  • Consistent attendance and punctuality are essential.
  • Availability for occasional weekend work and/or overtime as needed.


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