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Guest Service Captain

2 months ago


Beaumont, Texas, United States Towne Park Full time
Job Summary

We are seeking a highly skilled Guest Service Captain to join our team at Towne Park. As a key member of our operations team, you will be responsible for managing valet drivers, delegating tasks, and ensuring exceptional guest experiences.

Key Responsibilities:
  • Manage Valet Drivers: Supervise and coordinate the activities of valet drivers to ensure efficient and safe service delivery.
  • Delegate and Manage Responsibilities: Assign tasks and responsibilities to team members, ensuring that all duties are completed to the highest standard.
  • Coordinate Guest Experience: Work closely with colleagues to provide a seamless and exceptional service experience for guests, exceeding site service standards.
  • Handle Critical Issues: Respond promptly and effectively to critical issues, making timely judgment calls to resolve problems.
  • Maintain Equipment and Work Environment: Ensure that equipment and the valet area are clean, well-maintained, and presentable, providing a safe and welcoming environment for guests and staff.