Executive Director of Operations
5 days ago
The Law Office of Susan A. Katzen in Newport Beach, CA, is seeking a seasoned Administrative Professional to join their prestigious team as an Executive Director of Operations.
This management-level position comes with a competitive salary range of $120,000-$140,000 based on experience and includes a robust benefits package, a bonus incentive plan driven by tracked KPIs, 401(k), PTO, Medical, Vision, Dental, Life Insurance, and Professional development opportunities.
As a key player in our team, you will oversee daily operations, administrative, and business needs to ensure the efficiency and excellence of our state-of-the-art office equipped with the latest technologies. Collaborate with a dedicated team to drive strategic initiatives and uphold the highest service standards in a dynamic legal environment.
Key Responsibilities:- Oversee the quality and timeliness of work, meeting deadlines by measuring and tracking KPIs for all staff
- Ensure clients and matters move through the workflow pipeline at the right pace and that tasks are completed on time
- Manage office facilities and office supply inventory
- Assist the Owner with recruitment, hiring, staff, benefits, and human resources
- Handle training and onboarding for new employees
- Supervise the work of all third-party vendors and equipment
- Implement firm technology and project management
- Oversee the Firm's case management, contact management, and document management
- Supervise and manage marketing, intake, and sales
- Create, implement, improve, and ensure everyone follows the Firm's policies and procedures
- Review financials and financial reporting
- Prepare dashboards and status reports for the Owner
- Prior operational experience of 7+ years in the professional services industry
- Prior supervisory experience, preferably with a staff of 25+ people
- Employee engagement and leadership, supervision, and termination
- Managing bookkeepers, accountants, technology services, and other vendors
- Managing cases and projects to ensure they are resolved successfully, on time, and on budget
We care about skills and experience, but also behaviors, habits, and attitudes. The ideal candidate must:
- Drive change and thrive in it
- Talk more about solutions than problems
- Have a high energy level
- Have a sense of humor in equal measure to compassion
- Have keen conflict resolution skills
- Have strong emotional intelligence
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