Senior Operations Manager

3 weeks ago


San Francisco, California, United States Epic Games Full time
About the Role

We are seeking a highly skilled Senior Operations Manager to join our Store Operations & Release Management team within the Epic Games Store. As a key member of our team, you will be responsible for driving operational efficiency and excellence in store and product quality on the Epic Games Store.

Key Responsibilities
  • Drive excellence in store and product quality on EGS by iteratively enhancing the process of validating products on all platforms pre- and post-launch.
  • Identify and implement ideal tooling solutions to accomplish these goals.
  • Guarantee adherence to EGS policies and standards, ensuring all products consistently deliver expected features and functionality.
  • Harness insights from partner cases and forum interactions to elevate and cultivate best-in-industry partner support that caters to partners across diverse skill and experience levels.
  • Manage and refine workflows developed to operationalize a variety of Store programs and equip Partners with resources needed for their program participation success.
  • Craft and implement a comprehensive global SPT support framework to broaden the reach of EGS, fostering new partnerships across diverse global regions.
Requirements
  • 7-10 years of program and/or product release management or production experience.
  • Proven tolerance for ambiguity and willingness to pick up any tasks thrown your way to support the team effort.
  • Strong preference for applicants with exposure to Gaming industry release process and merchandising a game store or marketplace.
  • Exceptional communication skills with experience in external partner engagement.
  • Excellent organizational skills with strong attention to detail.
  • Highly collaborative and understand the value of bringing perspectives together to accomplish tasks.
What We Offer

We offer a comprehensive benefits package, including medical, dental, vision, and 401(k) matching. We also provide unlimited PTO and sick time, as well as a paid sabbatical after 7 years of employment. Our company culture values diversity and inclusion, and we are proud to be an Equal Opportunity employer.

About Epic Games

Epic Games is a global leader in the game development industry, with a diverse team of over 4,500 employees across 25 countries. We are committed to creating award-winning games and engine technology that empower others to make visually stunning games and 3D content. Join us in our mission to build a more inclusive and creative community of game developers and players.



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