Senior Operations Manager
4 days ago
Clutter, a leading provider of on-demand moving and storage services, has formed a strategic partnership with Iron Mountain, a global leader in storage and information management services. Together, we aim to deliver unparalleled service and innovation in the moving and storage industry.
Job OverviewWe are seeking a seasoned Senior Operations Manager to oversee our field and warehouse operations teams. This role will be responsible for managing and optimizing the operations of both teams, ensuring efficient service delivery and customer satisfaction.
Key Responsibilities- Oversee the daily operations of the moving and storage team, ensuring compliance with safety regulations and company policies.
- Manage and mentor leads, senior leads, and area managers, providing training and development opportunities to enhance performance.
- Develop and implement operational strategies to improve efficiency and customer satisfaction, analyzing operational data and generating reports to inform strategic decisions.
- Coordinate with the logistics team to optimize route planning and resource allocation, ensuring seamless integration of warehouse and field activities.
- Oversee the daily operations of the warehouse, ensuring efficient storage and retrieval processes, and implement and maintain inventory management systems to track the movement and storage of items.
- Bachelor's degree in Operations, Engineering, Technology, or a STEM-related field preferred but not required.
- Minimum of 7-10 years of experience in operations management, preferably in the moving, storage, or warehousing industries.
- Proven leadership experience with the ability to manage and motivate large teams, with a strong analytical and problem-solving skillset.
- Experience with continuous improvement, Lean/Six Sigma concepts, and proficiency in using operations management software and tools.
- Competitive salary and benefits package.
- Opportunity to work with a dynamic and growing team.
- Professional development and growth opportunities.
- A collaborative and inclusive work environment.
Clutter is an equal opportunity employer, committed to creating an inclusive environment for all employees.
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