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Patient Service Representative
2 months ago
We are seeking a highly skilled Patient Service Representative to join our team at Northwestern Memorial Healthcare. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support.
Key Responsibilities- Provide excellent customer service to patients and guests, ensuring a positive experience throughout their visit.
- Check patients in and out of appointments, confirming identity and providing necessary information.
- Update patient identification and demographic/insurance information as needed.
- Collect co-payments, past due balances, and point of service payments.
- Process billing information and perform end-of-day cash drawer closing.
- Keep waiting areas clean and comfortable, ensuring a pleasant environment for patients.
- Inform patients of any delays or changes in appointment status.
- Schedule appointments as necessary.
- High school diploma or equivalent required.
- Zero to two years of experience in a customer service position preferred.
At Northwestern Memorial Healthcare, we pride ourselves on providing a competitive benefits package, including tuition reimbursement, loan forgiveness, 401(k) matching, and lifecycle benefits. We are an affirmative action/equal opportunity employer and do not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.
