Bilingual Patient Service Representative

5 days ago


Chicago, Illinois, United States Orthodontic Experts Ltd Full time
About Orthodontic Experts Ltd

We are a community committed to making a difference in our patients' lives. Our core values consist of accountability, continuous improvement, inclusion, integrity, respect, teamwork, and transparency.

Job Description

As a Patient Service Representative, you will be the first point of contact for patients, providing exceptional customer service and ensuring a smooth experience. Your responsibilities will include answering phone calls, checking in patients, collecting necessary information, handling questions, and maintaining accurate records.

Key Responsibilities
  • Answer all phone calls and respond to voicemails in a timely manner
  • Check in new and existing patients and notify clinical staff of their arrival
  • Collect patient information, including registration forms and medical history
  • Check out patients, collect payments, and schedule next appointments
  • Handle questions and provide information to walk-in patients
  • Maintain accurate records and update the daily schedule
Requirements
  • High school degree or equivalent
  • 3 years of customer service experience
  • 2 years of patient service experience
  • Proficient in Microsoft Office Suite
  • Excellent problem-solving and de-escalation skills
  • Excellent written and verbal communication skills
  • Bilingual - Spanish
Working Hours/Location
  • Monday - Wednesday: 8:45am - 5:00pm
  • Thursday - Friday: 6:45am - 3:00pm
  • 2 Saturdays per month
  • Two 9:45am- 6:00pm Shifts per month
  • 2235 W Cermak Rd, Chicago, IL 60608
  • Travel availability to cover Burbank, Bucktown, Kedzie, and Hillside
Benefits
  • Paid Patient Service Representative Training
  • Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
  • Medical, Dental, Vision, and Life Insurance
  • Short-Term Disability
  • Employee Assistance Program
  • Health Savings Account
  • Dependent Care Account
  • 401(k) and matching
  • Paid Time Off
  • Identity Theft Protection - LifeLock
  • MetLaw
  • Pet Insurance
  • Free and discounted Orthodontic Treatment
  • Monthly Bonuses


  • Chicago, Illinois, United States Orthodontic Experts Ltd Full time

    Job Title: Bilingual Patient Service RepresentativeAt Orthodontic Experts Ltd, we are seeking a highly skilled and bilingual Patient Service Representative to join our dynamic team. As a Patient Service Representative, you will be the first point of contact for our patients, providing exceptional customer service and ensuring a smooth and stress-free...


  • Chicago, Illinois, United States Orthodontic Experts Ltd Full time

    {"title": "Patient Service Representative", "description": "Job SummaryWe are seeking a highly skilled and bilingual Patient Service Representative to join our team at Orthodontic Experts Ltd. As a Patient Service Representative, you will be the first point of contact for patients, providing exceptional customer service and ensuring a smooth experience...


  • Chicago, Illinois, United States Orthodontic Experts Ltd Full time

    About Orthodontic Experts LtdWe are a community committed to making a difference in our patients' lives. Our core values consist of accountability, continuous improvement, inclusion, integrity, respect, teamwork, and transparency.Job DescriptionWe are seeking a highly skilled and organized Patient Service Representative to join our dynamic team. As a Patient...


  • Chicago, Illinois, United States Orthodontic Experts Ltd Full time

    About Orthodontic Experts LtdWe are a community committed to making a difference in our patients' lives by providing quality care and orthodontic excellence.Job DescriptionWe are seeking a highly skilled and organized Patient Service Representative to join our dynamic team. As a Patient Service Representative, you will be the first point of contact for...


  • Chicago, Illinois, United States PSG Global Solutions Careers Full time

    Unlock your potential with PSG Global Solutions Careers as a Remote Bilingual Customer Service Representative in the Insurance industry.Our client, a leading provider of outsourcing, staffing, consulting, and workforce solutions, is seeking a skilled professional to join their team. With 60 years of experience and a presence in 39 countries, they offer a...


  • Chicago, Illinois, United States Northwestern Memorial Healthcare Full time

    {"title": "Patient Service Representative", "description": "Job SummaryAt Northwestern Memorial Healthcare, we are committed to delivering exceptional patient care and service. As a Patient Service Representative, you will play a vital role in ensuring a positive experience for our patients and guests.Key ResponsibilitiesProvide exceptional customer service...


  • Chicago, Illinois, United States Gaylord Nelson - State Farm Agency Full time

    Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Customer Service Representative at Gaylord Nelson - State Farm Agency in Chicago, IL.About the RoleThis is an exciting opportunity to work in a fast-paced environment, helping our business grow through value-based conversations and remarkable...


  • Chicago, Illinois, United States Gaylord Nelson - State Farm Agency Full time

    Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Customer Service Representative at Gaylord Nelson - State Farm Agency in Chicago, IL.About the RoleThis is an exciting opportunity to work in a fast-paced environment, helping our business grow through value-based conversations and remarkable...


  • Chicago, Illinois, United States Staff My Agency Full time

    Customer Service and Sales Representative OpportunityWe are seeking a highly motivated and bilingual individual to join our team as a Customer Service and Sales Representative. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our clients.Responsibilities:Establish and maintain strong...


  • Chicago, Illinois, United States AltaStaff Full time

    Job DescriptionJob Title: Bilingual Call Center RepresentativeJob Summary: AltaStaff is seeking a highly motivated and detail-oriented Bilingual Call Center Representative to join our team. As a Bilingual Call Center Representative, you will be responsible for providing exceptional customer service to our clients while working from the comfort of your own...


  • Chicago, Illinois, United States Staff My Agency Full time

    Customer Service and Sales Representative OpportunityWe are seeking a highly motivated and bilingual individual to join our team as a Customer Service and Sales Representative. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our clients.Responsibilities:Establish and maintain strong...


  • Chicago, Illinois, United States Beth Cadwalader - State Farm Agency Full time

    Job DescriptionWe are seeking a highly motivated and bilingual professional to join our team as a Customer Service and Sales Representative. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our clients.Responsibilities include:Establishing and maintaining strong relationships with...


  • Chicago, Illinois, United States Northwestern Memorial Healthcare Full time

    Job SummaryWe are seeking a highly skilled Patient Service Representative to join our team at Northwestern Medicine. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support in a fast-paced clinical environment.Key ResponsibilitiesProvide warm and welcoming greetings to patients and guests, confirming...


  • Chicago, Illinois, United States Staff My Agency Full time

    We are seeking a highly motivated and bilingual professional to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.Key responsibilities include:Providing prompt...


  • Chicago, Illinois, United States Medix Full time

    A leading Revenue Cycle Management company, Medix, is seeking an experienced Patient Access Representative to join their team. This is a fully remote opportunity with equipment provided.Key Responsibilities:Receive and respond to a high volume of incoming calls from patients.Explain billing statements and provide clarification on billing disputes.Assist...


  • Chicago, Illinois, United States Primecare Community Health Full time

    Job SummaryThe Patient Services Representative serves as the primary point of contact for patients, handling all clerical duties related to patient check-in and check-out. This role is responsible for monitoring appointments, answering incoming calls, scheduling appointments, collecting data, and completing reports.Key Responsibilities:Provide exceptional...


  • Chicago, Illinois, United States Brent Becker - State Farm Agency Full time

    Customer Service Representative - Insurance IndustryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in the insurance industry. As a bilingual representative, you will be responsible for providing exceptional service to our clients, answering their inquiries, and resolving any issues they...


  • Chicago, Illinois, United States Chubb Full time

    Job Title: Bilingual Insurance RepresentativeCombined Insurance, a Chubb Company, is seeking a highly skilled Bilingual Insurance Representative to join our team. As a key member of our customer service team, you will be responsible for addressing customer service concerns, inquiries, and activities. Your primary goal will be to create a positive customer...


  • Chicago, Illinois, United States Chubb Full time

    Job Title: Bilingual (English/Spanish) Loyalty Service RepresentativeAt Chubb, we are seeking a highly skilled and bilingual Loyalty Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their concerns, and ensuring their satisfaction with...


  • Chicago, Illinois, United States Gaylord Nelson - State Farm Agency Full time

    Job OverviewGaylord Nelson - State Farm Agency is seeking a highly motivated and bilingual Customer Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, developing leads, and marketing appropriate products and services.Key Responsibilities:Develop leads and...