Patient Services Representative in Neurology

4 weeks ago


Chicago, Illinois, United States The University of Chicago Medicine Full time
Job Description

As a Patient Services Representative in the Neurosciences Clinic at The University of Chicago Medicine, you will play a vital role in providing exceptional patient care and support. Your primary responsibilities will include scheduling medical procedures and services, creating reservations, and performing preadmission, registration, discharge, and transfer processes.


You will be the first point of contact for patients, providing excellent customer service, assisting with financial and billing inquiries, and performing collection functions. Your ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers will be essential in this role.


Key responsibilities include:

  • Registering patients upon arrival, collecting patient demographics, referrals, guarantor, insurance, and other billing information.
  • Verifying insurance coverage and providing information on hospital policies, including payment and credit policies, as well as appointment policies.
  • Initiating problem-solving to resolve patient questions and complaints, and referring escalated concerns to appropriate sources for resolution.
  • Preparing various correspondence and reports, clinic consultation notes, referral letters, and other departmental correspondence.
  • Answering incoming calls and assisting with general clerical duties as needed within the department.

Required qualifications include a high school diploma, excellent interpersonal skills, and the ability to balance multiple priorities and effectively handle challenging situations. Preferred qualifications include an associate or bachelor's degree and prior experience in a practice setting.


This is a full-time position, working approximately 40 hours per week, with a typical schedule of Monday to Friday, 9:00 am to 5:30 pm. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


At The University of Chicago Medicine, we are committed to providing superior healthcare with compassion and respect. We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional patient care and support, we encourage you to apply for this exciting opportunity.



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