Patient Services Representative
3 weeks ago
Be a part of a world-class academic healthcare system at The University of Chicago Medicine as a Patient Services Representative with our Endocrinology clinic. In this role, you will schedule medical procedures and services, create reservations, perform preadmission, registration, discharge, and transfer processes. You will provide excellent customer service, assist patients with financial and billing inquiries, and perform collection functions.
Key Responsibilities- Greets and registers patients upon arrival, collects patient demographics, referrals, guarantor, insurance, and other billing information.
- Performs pre and post-billing functions, responds to patient inquiries in-person and via written correspondence.
- Verifies insurance coverage.
- Initiates problem-solving to resolve patient questions/complaints and refers escalated concerns to appropriate sources for resolution.
- Prepares various correspondence and reports, clinic consultation notes, referral letters, and other departmental correspondence; maintains correspondence files.
- Answers incoming calls and assists with general clerical duties as needed within the department.
- High School Diploma.
- Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers.
- Exceptional customer service skills, including the ability to use independent thinking, sound judgment, and creativity when resolving customer issues.
- Ability to balance multiple priorities and effectively handle challenging situations.
- Excellent verbal communication skills.
- Basic office skills, including 35 wpm typing and 4500 key strokes an hour.
- Ability to accurately and efficiently enter alpha-numeric data on screen.
- Knowledge of basic medical terminology.
- Ability to use personal computers and select software applications, including Epic.
- Successful completion of competencies related to the Cadence Scheduling system.
- Successful completion of competencies related to the Point of Service Collection policy.
- Associate or Bachelor's Degree preferred.
- Prior experience in a practice setting preferred, including in-depth knowledge of appropriate insurance protocols.
- Oncology experience, preferred.
We've been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent, and commitment... with patients and with each other. We're in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you'd like to add enriching human life to your profile, The University of Chicago Medicine is for you. Here at the forefront, we're doing work that really matters.
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