Bilingual Patient Service Representative

4 weeks ago


Chicago, Illinois, United States Orthodontic Experts Ltd Full time
Job Summary

We are seeking a highly skilled and bilingual Patient Service Representative to join our team at Orthodontic Experts Ltd. As a Patient Service Representative, you will be the first point of contact for patients, providing exceptional customer service and ensuring a smooth experience throughout their visit.

Key Responsibilities
  • Answer all phone calls and respond to voicemails in a timely and professional manner.
  • Check-in new and existing patients, notifying clinical staff of their arrival.
  • Collect necessary patient information, including registration forms and medical history.
  • Check out patients, collecting payments and scheduling follow-up appointments.
  • Handle questions and provide information to walk-in patients, discussing insurance options and treatment plans.
  • Maintain accurate records of patient communication and schedule updates.
Requirements
  • High school degree or equivalent.
  • 3 years of customer service experience.
  • 2 years of patient service experience.
  • Proficient in Microsoft Office Suite.
  • Excellent problem-solving and de-escalation skills.
  • Excellent written and verbal communication skills.
  • Bilingual - Spanish.
Working Hours/Location
  • Monday - Wednesday: 8:45am - 5:00pm.
  • Thursday - Friday: 6:45am - 3:00pm.
  • 2 Saturdays per month.
  • Two 9:45am- 6:00pm Shifts per month.
  • 2235 W Cermak Rd, Chicago, IL 60608.
  • Travel availability to cover Burbank, Bucktown, Kedzie, and Hillside.
Benefits
  • Paid Patient Service Representative Training.
  • Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic).
  • Medical, Dental, Vision, and Life Insurance.
  • Short-Term Disability.
  • Employee Assistance Program.
  • Health Savings Account.
  • Dependent Care Account.
  • 401(k) and matching.
  • Paid Time Off.
  • Identity Theft Protection - LifeLock.
  • MetLaw.
  • Pet Insurance.
  • Monthly Bonuses.


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