Bilingual Patient Service Representative
4 weeks ago
We are seeking a highly skilled and bilingual Patient Service Representative to join our team at Orthodontic Experts Ltd. As a Patient Service Representative, you will be the first point of contact for patients, providing exceptional customer service and ensuring a smooth experience throughout their visit.
Key Responsibilities- Answer all phone calls and respond to voicemails in a timely and professional manner.
- Check-in new and existing patients, notifying clinical staff of their arrival.
- Collect necessary patient information, including registration forms and medical history.
- Check out patients, collecting payments and scheduling follow-up appointments.
- Handle questions and provide information to walk-in patients, discussing insurance options and treatment plans.
- Maintain accurate records of patient communication and schedule updates.
- High school degree or equivalent.
- 3 years of customer service experience.
- 2 years of patient service experience.
- Proficient in Microsoft Office Suite.
- Excellent problem-solving and de-escalation skills.
- Excellent written and verbal communication skills.
- Bilingual - Spanish.
- Monday - Wednesday: 8:45am - 5:00pm.
- Thursday - Friday: 6:45am - 3:00pm.
- 2 Saturdays per month.
- Two 9:45am- 6:00pm Shifts per month.
- 2235 W Cermak Rd, Chicago, IL 60608.
- Travel availability to cover Burbank, Bucktown, Kedzie, and Hillside.
- Paid Patient Service Representative Training.
- Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic).
- Medical, Dental, Vision, and Life Insurance.
- Short-Term Disability.
- Employee Assistance Program.
- Health Savings Account.
- Dependent Care Account.
- 401(k) and matching.
- Paid Time Off.
- Identity Theft Protection - LifeLock.
- MetLaw.
- Pet Insurance.
- Monthly Bonuses.
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