Strategic Program Manager

6 days ago

Louisville, Kentucky, United States GE Appliances Full time
About the Role

We are seeking a highly skilled Strategic Program Manager to join our team at GE Appliances. As a key member of our organization, you will play a critical role in driving business growth and innovation through the planning and execution of strategic initiatives.

Key Responsibilities
  • Business Process Ownership: Serve as the Business Process Owner (BPO) and Subject Matter Expert (SME) for GE Appliances' Final Mile platform and tools.
  • Digital Strategy Execution: Responsible for planning, procurement, and execution of the Final Mile Digital Strategy. Serve as the Point of Contact for any issues or discrepancies arising from development, implementation & production system support.
  • Program Management: Drive comprehensive standardized programs which includes creating functional business specifications, testing, and developing/writing training for digital projects.
  • Stakeholder Management: Use feedback from functional team, field team and Delivery Network to drive Digital Solutions and future project decks.
  • Collaboration and Communication: Work directly with DT resources as assigned to deliver on new systems. Serve as the main contact for DT resources to supply final business decisions.
  • Program Progress Communication: Communicate program details/progress through emails and presentations to functional team as well as broader business leadership.
  • Testing and Quality Assurance: Participate in System Integration testing and User Acceptance Testing using Agile project methodology.
  • Release Planning and Coordination: Plan, schedule, and coordinate production releases. Responsible for Go/No Go decisions on production releases.
  • Pilot User Identification: Partner with delivery agents and other end users to determine impact, validate feasibility, and identify pilot users.
  • Technology Research and Support: Research new technologies/devices applicable for the Final Mile Network. Responsible for support and enhancement of customer facing delivery status tracker.
  • Team Collaboration: Participate in weekly meetings with Customer Experience/Final Mile initiative teams.
Requirements
  • High Energy and Strategic Thinking: Demonstrated high energy, self-starter and strategic thinker.
  • Program/Project Management Skills: Demonstrated program/project management skills with strong technical background.
  • Decision Making and Communication: Ability to be decisive and clearly communicate business requirements and lead change.
  • Ownership and Accountability: Demonstrated ownership and accountability in managing timelines and working cross-functionally.
  • Digital Dexterity: Proven digital dexterity, including proficiency and experience working with cutting edge mobile technology.
  • Problem Solving: Ability to root cause and solve complex system problems.
  • Persuasion and Influence: Proven ability to persuade and influence business and IT partners at all levels.
  • Facilitation and Collaboration: Ability to facilitate meeting while gathering requirements and collaborating with stakeholders.
Qualifications
  • Bachelor's Degree: Bachelor's Degree required in Business, IT, or other related field.
  • Minimum Experience: Minimum of seven (7) years of relevant work experience.
  • Strong Project/Program Management Experience: Strong project/program management experience with proven track record of success.
Preferred Qualifications
  • Business Experience with Salesforce: Previous business experience with Salesforce, specifically Field Service Module (web, mobile, and experience cloud).
  • Final Mile Logistics Experience: Experience in Final Mile Logistics and understanding of final mile delivery platforms and tools.
  • Oracle Systems Experience: Previous experience with Oracle systems.
  • Project Management and Technical Leadership: Proven project management and technical leadership skills.
  • Leadership Ability: Proven leadership ability to handle and prioritize multiple/competing priorities.
  • Agile Project Methodology: Previous experience utilizing Agile project methodology.
Working Conditions
  • Office Environment: Working conditions are normal for an office environment; located at Appliance Park.
  • Travel Requirements: Up to 20% travel required to domestic Delivery Agents.

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