Account Manager
1 day ago
We are seeking a highly skilled Account Manager to join our team at Coda Search│Staffing. As an Account Manager, you will be responsible for managing the operational and technical aspects of assigned accounts, ensuring seamless service integration and delivery.
Key Responsibilities:- Manage account operations, ensuring execution aligns with customer SOPs and requirements.
- Maintain strong relationships with global customers and regions, with regular customer interaction.
- Develop deep understanding of customer business and supply chain needs.
- Drive operational excellence, SOP compliance, and continuous improvement.
- Create performance scorecards and maintain KPIs for operational processes.
- Conduct root cause analysis and implement proactive solutions to improve service levels.
- Monitor performance to meet customer and contractual requirements.
- Ensure adherence to operational, regulatory, and administrative policies.
- Execute strategic customer initiatives to drive process improvements and long-term value.
- Identify and implement revenue-generating opportunities for new and existing business.
- Manage implementation projects and resolve EDI issues.
- Participate in control tower discussions, sharing best practices globally and regionally.
- Utilize Infor Nexus for workflow management and create customer reports for business intelligence.
- Prepare and facilitate quarterly business reviews (QBRs).
- Ensure effective resource and equipment management.
- BS in Logistics, Supply Chain, International Business, or Project Management
- 3-5+ years of experience in 3PL operations and account management
- Strong analytical skills with advanced Excel and Microsoft Office proficiency
- Ability to convert Excel data into PowerPoint presentations
- Knowledge of Infor Nexus is a plus
- Strong interpersonal and communication skills for interacting with coworkers and vendors at all levels
Approx. 25-35% travel required per year (domestic and international)
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Account Manager
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Sales Account Manager
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Sales Account Manager
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Account Manager, Commercial Lines Specialist
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