Logistics Account Manager

2 days ago


Long Beach, California, United States C.H. Robinson Full time
Account Manager Role at C.H. Robinson

C.H. Robinson is seeking a skilled Account Manager to join our Global Forwarding division. In this role, you will be responsible for managing a portfolio of medium-sized client accounts, growing revenue, and delivering exceptional customer service.

Key Responsibilities:
  • Retain and grow a customer portfolio of medium-sized client accounts
  • Implement new business opportunities and account set-up compliance
  • Identify opportunities to further penetrate accounts by selling C.H. Robinson's diverse services
  • Manage customer expectations through the creation and utilization of SOPs, KPIs, and other account-specific metrics
  • Contribute to the development and management of the annual account plan and budget
  • Penetrate the account by making contacts and building relationships at multiple levels and in multiple departments within the account
  • Leverage internal analytics and market intelligence to gain customer insights
  • Act as an advocate for customers, conveying customer needs across the organization, to ensure proper alignment and prioritization of resources
  • Determine customer pricing strategy using internal tools and resources
  • Partner with operations and product/supply teams to ensure optimal execution through the use of SOPs, best-in-class business processes, and mutually agreed-upon customer KPIs
Requirements:
  • High school diploma or GED
  • Minimum 2 years of Global Forwarding experience or Account Management experience in the logistics industry or field. International experience is preferred
  • Excellent communication, presentation skills, and the ability to negotiate at all levels
  • Proficient in Microsoft Office Suite of programs
  • Proven ability to multi-task, prioritize, and manage time effectively
  • Strong ability to persuade, motivate, and influence others
  • Strong orientation towards growth, sales relationship building, negotiation, and financial acumen, developing long-term relationships with customers
  • Proven ability to develop a thorough understanding of service portfolios, business strategies, and technology systems
Preferred Qualifications:
  • Bachelor's degree/Degree-level education
  • Values a diverse and inclusive work environment

C.H. Robinson is an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams.

We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan with company matching. We also provide opportunities for career development, networking, and team-building.

Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.



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