Chief Customer Success Officer

2 weeks ago


San Francisco, California, United States Akia Services Full time

Akia Services is an innovative startup powered by former Meta engineers, specializing in an AI-driven guest journey platform designed to alleviate the overwhelming demands of modern travel. By integrating messaging and automation into established workflows, Akia Services is revolutionizing the vacation experience.

As the Chief Customer Success Officer, you will be pivotal in establishing and refining the organization to enhance post-sales success for our clientele. Your team's primary focus will be on fostering customer health, ensuring retention, and identifying expansion opportunities through exemplary service that aligns with our clients' business objectives.

Key Responsibilities

  • Develop a robust customer success organization to attract and retain top talent.
  • Provide coaching and mentorship to high-performing team members.
  • Define and oversee the post-sales customer journey, including implementation, support, churn mitigation, and account growth.
  • Collaborate with operations to establish and assess organizational impact.
  • Gain insights into our customer base and their business requirements to foster trust and drive results, best practices, and product adoption.
  • Work closely with sales, product, and engineering teams to boost revenue and enhance product offerings.

Qualifications

  • Over 10 years of experience in customer success leadership roles within rapidly growing SaaS companies.
  • Full-time, in-office commitment.
  • Proven track record in building scalable customer success organizations with clear metrics.
  • Demonstrated ability to ensure operational rigor and consistency.
  • Process-oriented mindset aimed at creating efficiencies through automation and tools.

Benefits

  • Generous Paid Time Off.
  • Comprehensive Health, Dental, Vision, and Life insurance benefits.
  • 401k Matching program.
  • Commuter benefits.

Employment Type: Full-time

  • Work Location: On-site


  • San Francisco, California, United States Akia Full time

    Akia, una startup respaldada por capital de riesgo fundada por exingenieros de Meta, se presenta como una plataforma de viaje para huéspedes impulsada por inteligencia artificial que aborda los desafíos de tener demasiadas tareas. Al integrar de manera fluida la mensajería y la automatización en los flujos de trabajo existentes, Akia se convierte en la...


  • San Francisco, California, United States Nova Talent Full time

    Chief Engineering OfficerLocation: Flexible (Hybrid work model)About Us: At Nova Talent, we are a pioneering organization committed to revolutionizing the industry through innovative solutions and advanced technologies. Our goal is to lead the market in providing exceptional software solutions that enhance operational efficiency and customer satisfaction.We...


  • San Francisco, California, United States The Vet Recruiter Full time

    Chief Veterinary Officer - Join Our Innovative Team We are seeking a Chief Veterinary Officer to lead our newly established veterinary clinic. Our mission is to revolutionize the veterinary care experience by fostering a supportive culture and work environment that empowers veterinary teams to excel daily. As the Chief Veterinary Officer, you will take...


  • San Francisco, California, United States Securitas Group Full time

    Chief Security OfficerAt Securitas, we are dedicated to ensuring a secure environment for our clients.Securitas is a worldwide leader in providing cutting-edge and sustainable security solutions, operating in 47 countries with a workforce of 355,000 professionals serving over 150,000 clients.As a Chief Security Officer, you will play a pivotal role in...


  • San Francisco, California, United States Autodesk Full time

    Job SummaryWe are seeking a highly skilled and experienced Executive Assistant to support our Chief Marketing Officer. The successful candidate will provide exceptional administrative support, manage complex schedules, and coordinate logistics for meetings and events.Key ResponsibilitiesManage the daily schedule of the Chief Marketing Officer, coordinating...


  • San Francisco, California, United States Culture Amp Full time

    Join Our MissionAt Culture Amp, we are dedicated to transforming the workplace for over 25 million employees across 6,000 organizations worldwide. As the leading platform for employee experience, we empower businesses of all sizes to enhance employee engagement, foster high-performing teams, and retain top talent through innovative research and advanced...


  • San Francisco, California, United States National Association of latino Arts and Cultures Full time

    Organization: National Association of Latino Arts and CulturesThe National Association of Latino Arts and Cultures (NALAC) is in search of a dynamic and results-oriented leader to serve as its Chief Executive Officer. This role is pivotal in steering the organization towards its vision for the future. NALAC boasts a robust foundation within its community and...

  • Chief Legal Officer

    2 weeks ago


    San Francisco, California, United States Ironclad Inc. Full time

    Position OverviewAs the Chief Legal Officer at Ironclad Inc., you will be responsible for steering not only legal matters but also acting as a pivotal business strategist during the company's growth trajectory. The Legal division operates under the Chief Financial Officer and serves as a vital partner to the executive leadership, contributing to key business...

  • Chief Legal Officer

    7 days ago


    San Francisco, California, United States Asian Americans Advancing Justice - Asian Law Caucus Full time

    Position OverviewChief Legal OfficerAsian Americans Advancing Justice - Asian Law Caucus (ALC)Location: Hybrid work scheduleType: Regular, Full-Time, Exempt, Management PositionCompensationThis position offers a competitive annual salary based on relevant experience, ranging from $165,000 to $200,000.BenefitsALC provides a comprehensive benefits package,...

  • Chief Legal Officer

    7 days ago


    San Francisco, California, United States Gateway Recruiting Full time

    Chief Legal Officer Join a dynamic and innovative technology firm that is making waves in the industry. As the Chief Legal Officer, you will play a pivotal role in shaping the legal landscape of our organization. Key Responsibilities: Oversee all legal aspects of the business, ensuring compliance with regulations and laws. Provide strategic legal...


  • San Francisco, California, United States Association of Academic Museums & Galleries Full time

    Chief Executive Officer – Association of Academic Museums & Galleries The OpportunityThe Association of Academic Museums & Galleries (AAMG) is in search of a dynamic and visionary leader to steer the organization into its next chapter as its Chief Executive Officer. AAMG boasts a robust foundation within its community and is well-positioned for enduring,...


  • San Diego, California, United States Epic Sciences Full time

    Job SummaryWe are seeking a highly experienced and visionary leader to join our team as Chief Technology Officer/Chief Scientific Officer at Epic Sciences. As a key member of our Leadership Team, you will be accountable for driving the company's technology and science strategy, leading multiple teams to deliver against defined deadlines, and ensuring the...


  • San Francisco, California, United States Staffing Advisors Full time

    Position OverviewChief Executive Officer (remote)The realm of scientific inquiry and ongoing medical education is vital for ensuring that anesthesiologists, intensivists, and pain management specialists stay at the cutting edge of medical knowledge and patient care, significantly influencing health outcomes across various clinical settings. With a global...

  • Chief Legal Officer

    2 weeks ago


    San Francisco, California, United States Gateway Recruiting Full time

    Position Title: Chief Legal OfficerCompany Overview: Gateway Recruiting specializes in connecting top talent with leading organizations in the technology sector.Role Overview: As the Chief Legal Officer, you will play a pivotal role in overseeing all legal aspects of our operations. This is a senior-level position that requires a strategic mindset and a deep...

  • Chief Legal Officer

    2 weeks ago


    San Francisco, California, United States SPAN Inc Full time

    Chief Legal Officer at SPAN IncKey Responsibilities: Formulate, enhance, and oversee comprehensive legal strategies and initiatives to identify and mitigate risks across the organization. Support product and business development teams in navigating legal considerations. Structure, draft, and negotiate contractual agreements with partners, suppliers, and key...


  • San Francisco, California, United States Alison Brown Placement Specialists, LLC Full time

    About the Role:An innovative and dynamic organization, renowned for its exceptional leadership, is seeking a seasoned Executive Assistant to provide support to the Chief Executive Officer. Key Responsibilities:You will collaborate closely with a prominent executive in a high-energy and deadline-oriented setting. Your duties will include: Managing complex...


  • San Francisco, California, United States Association of Academic Museums & Galleries Full time

    Position OverviewThe Association of Academic Museums & Galleries (AAMG) is on the lookout for a dynamic and visionary Chief Executive Officer to steer the organization into its next chapter. This role is pivotal in shaping the future of AAMG, fostering a culture of innovation, inclusivity, and collaboration.About AAMGAAMG is dedicated to supporting academic...

  • Chief Legal Officer

    7 days ago


    San Francisco, California, United States Ironclad Inc. Full time

    Position OverviewAs the Chief Legal Officer at Ironclad Inc., you will oversee more than just legal responsibilities; you will be instrumental in steering the organization through its upcoming growth phase, serving as a strategic business leader. The Legal department operates under the Chief Financial Officer and acts as a vital partner to the executive team...


  • San Francisco, California, United States Culture Amp Full time

    Join our mission to enhance the workplace experience.Culture Amp is at the forefront of transforming how over 25 million employees in 6,000 organizations foster a positive work environment. As the leading global platform for employee experience, we empower businesses of all sizes to elevate employee engagement, cultivate high-performing teams, and retain top...


  • San Francisco, California, United States W3Global Inc Full time

    Job OverviewPosition SummaryW3Global Inc is on the lookout for a dynamic and seasoned Chief Growth Strategy Officer to spearhead our efforts in promoting our Enterprise Workflow Automation platform globally. As the inaugural GTM (Go-To-Market) leader, you will have a unique opportunity to influence the trajectory of the business in collaboration with the...