Customer Success Manager

3 days ago


San Francisco, California, United States Blumen Systems Full time
About Blumen Systems

Blumen Systems is a software company that specializes in streamlining permitting, compliance, and regulatory hurdles for project developers and EPC companies powering renewables and infrastructure development in the US.

Our Mission

We are committed to helping our customers navigate the complex regulatory landscape and achieve their goals through our innovative software solutions.

Job Summary

We are seeking a highly motivated and experienced Customer Success Manager to join our team. The successful candidate will be responsible for owning and managing enterprise accounts, coordinating and collecting product feedback, driving customer onboarding, and orienting around Net Revenue Retention (NRR) and Customer Satisfaction (NPS).

Key Responsibilities
  • Own Enterprise Accounts: Serve as the primary touchpoint for large enterprise accounts and their users, providing proactive support, technical assistance, and regular communication.
  • Coordinate and Collect Product Feedback: Collect and distribute valuable insights from customers to inform product development and engineering.
  • Drive Customer Onboarding: Onboard new customers, help them set up their projects, assets, and jurisdictions, and monitor their effective usage of the platform.
  • Orient Around NRR and NPS: Focus on Net Revenue Retention and Customer Satisfaction, ensuring that customers love their experience and want to continue spending with Blumen Systems.
Requirements
  • 3+ years of professional customer success or solutions engineering experience in an enterprise industrial automation, energy services, or similar environment.
  • Deep understanding of energy/infrastructure/utility project developer dynamics.
  • Ability to quickly get up to speed on a complex technical product and troubleshoot to resolve technical problems rapidly.
  • World-class communication, promptness, and organizational skills.
  • Ability to upsell and understand an org chart to prime sales for inside product upsells upon renewal.
What We Offer
  • Meaningful equity with high upside.
  • Unlimited PTO and 11 paid holidays.
  • Full health coverage (medical, dental, and vision).
  • Daily office provided lunches and dinners.
  • Remote/hybrid-friendly work environment.
  • Paid parental leave.
  • 24/7 office access at our beautiful office.
Our Values
  • Customer-Centric: We put ourselves in the customer's shoes and care deeply about serving them above all else.
  • Attention to Detail: No job is too small, and details matter, even if nobody will ever see them.
  • Problem-Solving: Every problem is an opportunity, and we encourage creative solutions that are clever, difficult to reproduce, or take serious guts.
  • Ownership: We own the problem, not just our solution, and the best idea wins.
  • Continuous Improvement: It doesn't get easier, we just get faster, and every day is a step toward compounding success.


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