Current jobs related to Customer Success Director - San Francisco, California - Haystack LLC
-
Customer Success Director
7 days ago
San Francisco, California, United States Windfall Full timeCustomer Success Manager Job DescriptionAs a Customer Success Manager at Windfall, you will be a key player in driving customer success and growth. Your primary responsibility will be to own the end-to-end customer experience, including onboarding, product adoption, and growth. You will work closely with customer teams to identify new opportunities and...
-
Regional Director of Customer Success
4 weeks ago
San Francisco, California, United States Innovaccer Full timeCustomer Success Leader for Government VerticalInnovaccer is seeking a seasoned Customer Success leader to drive growth and expansion in the Government Vertical. As Regional Vice President-Customer Success (Government), you will be responsible for managing a team of Customer Success Managers/Directors and owning a portfolio of accounts in the post-sales...
-
Customer Success Director
1 month ago
San Francisco, California, United States Windfall Full timeCustomer Success ManagerAs a key member of our Commercial team, you will be a strategic advisor for our product offering to customers, ensuring their success and maximizing their value from Windfall's solutions. You will take ownership of approximately 30 key accounts, guiding them through the entire lifecycle - from onboarding to expansion. Your role will...
-
Customer Success Director
7 days ago
San Francisco, California, United States Cynch AI Full timeAbout Cynch AICynch AI is a fast-growing AI startup on a mission to empower small businesses. We combine reasoning, machine learning, and generative AI to help business owners make better financial decisions.Job DescriptionWe are seeking a highly skilled Client Success Director to join our team. As a key member of our client success team, you will be...
-
Senior Director of Customer Success and Expansion
2 months ago
San Francisco, California, United States Innovaccer Full timeAbout the RoleThe Regional Vice President - Customer Success and Growth will be the end-to-end leader for the Government Vertical at Innovaccer. This role will be responsible for managing a team of Customer Success Directors and owning a portfolio of accounts in the post-sales stages (implementation, adoption, experience, and growth) as well as involvement...
-
Customer Success Director
3 weeks ago
San Francisco, California, United States Dynamo AI Full timeCustomer Success Senior ManagerWe are seeking a seasoned Customer Success Senior Manager to spearhead our Customer Success team at Dynamo AI. Reporting directly to the Head of Growth, you will be responsible for cultivating long-term relationships with our clients, ensuring their success and satisfaction with our AI solutions, and driving customer retention...
-
Customer Success Director
2 weeks ago
San Francisco, California, United States Dynamo AI Full timeCustomer Success Senior ManagerWe are seeking a seasoned Customer Success Senior Manager to spearhead the growth of our Customer Success team at Dynamo AI. As a key member of our leadership team, you will be responsible for fostering long-term relationships with our clients, ensuring their success and satisfaction with our AI solutions, and driving customer...
-
Customer Success Director
1 month ago
San Francisco, California, United States Edia Full timeAbout EdiaWe're a fast-growing startup that partners with large K-12 school districts across the country to accelerate growth on state math exams. Our mission is to make a meaningful impact on education.RoleWe're seeking a high-performing customer success leader to build an industry-leading implementation and account management practice. As a key member of...
-
Customer Success Director
1 month ago
San Francisco, California, United States Upland Localytics Full timeJob Title: Vice President, Customer SuccessUpland Software is seeking an experienced Customer Success leader to drive customer outcomes and growth. As Vice President of Customer Success, you will be responsible for leading the CSM & Renewals Management teams within the Customer Experience Management (CXM) business unit.Key Responsibilities:Drive customer...
-
Customer Success Director
1 month ago
San Francisco, California, United States Cynch AI Full time{"h1": "Lead Client Advocate at Cynch AI", "p": "At Cynch AI, we empower small businesses with AI-driven financial decision-making. As a Lead Client Advocate, you will be responsible for a team of Client Advocates, ensuring exceptional client experiences through collaboration with operations, product, and engineering teams. Your expertise in client...
-
Customer Success Director
3 weeks ago
San Francisco, California, United States Cynch AI Full timeAbout UsCynch AI is a pioneering AI startup dedicated to empowering small businesses with cutting-edge technology. Our mission is to provide innovative solutions that drive financial decision-making. We're a team of experienced AI scientists, engineers, and operators passionate about the financial well-being of individuals and businesses.About the JobAs a...
-
San Francisco, California, United States PagerDuty Full timeJob DescriptionPagerDuty is seeking a Senior Director, Enterprise Customer Success Leader to join our team. As a key member of our Customer Success organization, you will be responsible for leading a team of success managers and scale leaders to engage with PagerDuty's Enterprise customers and drive measurable customer business value.Key...
-
Senior Customer Success Director
2 weeks ago
San Francisco, California, United States Checkr Full timeAbout CheckrWe're building people infrastructure for the future of work. Our mission is to provide a faster and fairer way to screen job seekers. At Checkr, we're passionate about using modern technology powered by machine learning to help hiring teams make informed decisions.Job SummaryWe're seeking a Senior Customer Success Manager to join our team. As a...
-
Customer Success Strategist
3 weeks ago
San Francisco, California, United States Windfall Full timeCustomer Success ManagerAs a Customer Success Manager at Windfall, you will be a key player in driving customer satisfaction and growth. Your primary responsibility will be to own the end-to-end customer experience, ensuring seamless onboarding, product adoption, and implementation of best practices.Key Responsibilities:Own the customer experience, including...
-
Customer Success Manager
2 weeks ago
San Francisco, California, United States Informed K12 Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Informed K12. As a key member of our implementation team, you will be responsible for driving the successful adoption of our software solutions by our clients.Your primary focus will be on building and maintaining strong relationships with our district partners,...
-
Client Success Director
1 month ago
San Francisco, California, United States Arine Full timeAbout ArineArine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs.Job DescriptionWe are seeking a Client Success Director to join our team. As a Client Success Director, you will be responsible for...
-
Strategic Customer Success Director
2 weeks ago
San Francisco, California, United States Openai Full timeAbout The TeamWe are a dedicated team at OpenAI, passionate about partnering with our customers to drive the adoption of ChatGPT Enterprise.Our customers represent a diverse range of backgrounds and maturity levels, from early-stage startups to established global enterprises.We see every interaction as an opportunity to inspire and accelerate a company or...
-
Customer Success Manager
7 days ago
San Francisco, California, United States Vanta Full timeAbout the Role:As a Customer Success Manager at Vanta, you will be responsible for leading a scaled customer success team that drives customer onboarding, engagement, adoption, and health for a regional segment of customers in our rapidly expanding customer base. Your mission will be to provide best-in-class customer experiences that meet the unique needs of...
-
Customer Success Manager
2 weeks ago
San Francisco, California, United States Vanta Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Vanta. As a key member of our customer success organization, you will be responsible for driving customer onboarding, engagement, adoption, and health for a regional segment of our customers.Key ResponsibilitiesInfluence the design of our customer success strategy and...
-
Customer Success Director
4 weeks ago
San Jose, California, United States Super Micro Computer Full timeAbout SupermicroSupermicro is a leading provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide.Job SummaryWe are seeking a Customer Success Director to develop and implement account strategies that drive optimal quality, pricing,...
Customer Success Director
2 months ago
We are a leading provider of delivery analytics solutions for engineering teams. Our mission is to help teams become world-class through data-driven insights and best practices.
We are backed by top investors and work with world-class engineering leaders at companies like Microsoft, Robinhood, and The Economist.
As a key member of our team, you will have the opportunity to scale our business from the ground up and make a significant impact on our customers' success.
About the RoleThis role is primarily responsible for working with our customers to ensure our product delivers the value we promise. You will lead our customer success efforts and become an expert on our product, understanding customer needs, advising customers on how to best use our solution, building relationships, and implementing programs that will increase revenue and minimize churn rates.
Key Responsibilities- Establish clear client retention goals and develop strategies to achieve them
- Process milestones for clients and employees to work toward
- Assist customers with setting up and navigating our product
- Improve customer onboarding processes and mutual implementation plans
- Promote the value of our product and services
- Upsell and cross-sell our solutions to customers
- Promote value through exceptional customer experience
- Develop and manage client portfolios
- Analyze customer data to improve customer experience and identify churn-risk customers
- Mediate between customers and our internal team
- Handle and resolve customer requests and complaints
- Minimize customer churn and maximize customer satisfaction
- Aid in product design and development by sharing insights from customer conversations
- Proven work experience as a Customer Success Manager or similar role
- Ideal experience working with mid-market and enterprise companies
- Experience promoting value through customer experience and building strong business relationships
- Technical skills required, as they relate to the use of our product or service
- Experience running experiments to understand what efforts drive customer and company value
- Accountability and personal organization are essential
- Experience managing a diverse group and training each according to company standards
- Strong academic performance at a top-tier school
- Full-time role with a competitive salary and benefits package
- Opportunity to work with a leading provider of delivery analytics solutions
- Chance to make a significant impact on our customers' success and grow with our company
