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Client Success Engineer
2 months ago
About Us
At Bland AI, we aim to empower businesses to develop AI-driven phone agents at scale. We are a rapidly expanding team dedicated to transforming customer interactions with enterprises. Our team is supported by prominent figures from Silicon Valley, including founders of notable companies.
-This is a full-time hybrid role.
Position Overview:
As a Support Engineer at Bland AI, your main focus will be to ensure the successful deployment of our AI phone agents for enterprise clients. You will assist with prompting, integrations, and directly engage with clients to provide the necessary support for their success. This role is hands-on and customer-facing, ideal for individuals who thrive in a start-up environment.
We are not a conventional team, but we are highly effective. We value diverse backgrounds, diligent workers, and intelligent individuals who take pride in their contributions.
Key Responsibilities:
- Facilitate the onboarding of enterprise clients, assisting with initial prompting, integrations, and setup.
- Conduct weekly check-in calls with project leaders and host workshops with engineers.
- Address any client needs proactively, ensuring actions are taken to meet those needs.
Your Role Will Involve:
- Collaborating closely with our customer success and sales teams to gain insights into client requirements and enhance their success.
- Developing conversational pathways in partnership with our clients.
- Participating in client calls to provide support to the sales team.
Qualifications:
- A minimum of 2+ years of experience in customer success, sales engineering, software engineering, or a related field.
- Familiarity with AI/ML applications and comfort with prompt engineering.
- At least 1+ years in a customer-facing engineering role, preferably in enterprise environments.
- A strong commitment to ensuring client success.
- Attention to detail and enjoyment in cross-functional collaboration within a small team.
- Proficiency in full-stack development, from creating React components to developing APIs and integrating third-party services.
- Flexibility to work outside of typical business hours, as this role may require availability at unconventional times.
Preferred Qualifications:
- Experience in developing enterprise-grade AI applications.
- Familiarity with large language models (LLMs).
- Previous experience in a start-up environment.
Compensation and Benefits:
- Comprehensive healthcare, dental, and vision coverage.
- On-target earnings ranging from $140,000 to $170,000.
- All necessary tools to facilitate your success.
- Equity options.
If your experience doesn't perfectly align with our requirements, we still encourage you to consider this opportunity. We value diverse experiences and innovative thinkers.
Working in a start-up can be challenging, requiring dedication and the ability to adapt quickly.
