Field Service Engineer

4 weeks ago


Jersey City, New Jersey, United States Mettler-Toledo Full time
About the Role

We are seeking a highly skilled Field Service Engineer to join our team at Mettler-Toledo AutoChem Inc. This is a unique opportunity to work with cutting-edge instrumentation and make a real impact in the pharmaceutical, biotechnology, and chemical industries.

Key Responsibilities
  • Conduct on-site installations, customer training, repairs, and preventative maintenance for assigned instrumentation.
  • Support North American Service Operations and MTAC to include Depot Repair, Field Service, Sales, Customer Service, and Product Management.
  • Provide field service support and expertise to AutoChem end-users on assigned equipment throughout the product's lifecycle.
  • Communicate, document, and manage customer issues with the Sales, TAC, Product Management, Service, and Quality departments as required.
  • Prioritize, schedule, and track open service issues to resolution.
  • Document and report scheduling, utilization, expense, and escalation as required in a timely manner.
Requirements
  • Education in a chemistry, mechanical, or electrical field.
  • Minimum 1-3 years of experience, including internships or educational lab experience.
  • Ability to travel around 80%, with around 60% local travel and 20% overnight.
  • Territory includes New Jersey, Pennsylvania, Delaware, Maryland, and Virginia.
  • Software and hardware literacy and proficiency of Windows-based and embedded operating systems.
  • Knowledge of SAP is a plus.
What We Offer
  • Medical, dental, and vision care coverage and a 401(k) savings plan with company matching.
  • Tuition reimbursement, perks, and discounts.
  • Parental and caregiver leave programs.
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits.
About Mettler-Toledo

Mettler-Toledo AutoChem Inc. is a global leader in precision instrumentation, providing scientists in the pharmaceutical, biotechnology, and chemical industries with the information they need to deliver life-changing products.

Our process analytical technology and automated synthesis reactors provide insight to every chemical reaction, and provide process knowledge to eliminate scale-up and safety incidents.

We are an equal opportunity employer and value diversity at our company.



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