Field Service Engineer
4 weeks ago
We are seeking a highly skilled Field Service Engineer to join our team at Mettler-Toledo AutoChem Inc. This is a unique opportunity to work with cutting-edge instrumentation and make a real impact in the pharmaceutical, biotechnology, and chemical industries.
Key Responsibilities- Conduct on-site installations, customer training, repairs, and preventative maintenance for assigned instrumentation.
- Support North American Service Operations and MTAC to include Depot Repair, Field Service, Sales, Customer Service, and Product Management.
- Provide field service support and expertise to AutoChem end-users on assigned equipment throughout the product's lifecycle.
- Communicate, document, and manage customer issues with the Sales, TAC, Product Management, Service, and Quality departments as required.
- Prioritize, schedule, and track open service issues to resolution.
- Document and report scheduling, utilization, expense, and escalation as required in a timely manner.
- Education in a chemistry, mechanical, or electrical field.
- Minimum 1-3 years of experience, including internships or educational lab experience.
- Ability to travel around 80%, with around 60% local travel and 20% overnight.
- Territory includes New Jersey, Pennsylvania, Delaware, Maryland, and Virginia.
- Software and hardware literacy and proficiency of Windows-based and embedded operating systems.
- Knowledge of SAP is a plus.
- Medical, dental, and vision care coverage and a 401(k) savings plan with company matching.
- Tuition reimbursement, perks, and discounts.
- Parental and caregiver leave programs.
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits.
Mettler-Toledo AutoChem Inc. is a global leader in precision instrumentation, providing scientists in the pharmaceutical, biotechnology, and chemical industries with the information they need to deliver life-changing products.
Our process analytical technology and automated synthesis reactors provide insight to every chemical reaction, and provide process knowledge to eliminate scale-up and safety incidents.
We are an equal opportunity employer and value diversity at our company.
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