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Senior Service Engineer and Trainer

1 month ago

Jersey City, New Jersey, United States Pinnacle Professional Services Full time
Job Summary

The Senior Service Engineer and Trainer is a critical role that requires technical expertise and leadership skills to provide exceptional service and training to customers and third-party service providers. This position involves performing service engineering tasks, training and leading third-party service providers, and ensuring the effective delivery of technical training programs.

Responsibilities
  • Perform and provide leadership during customer installation, equipment testing, service, and repairs.
  • Develop and deliver training programs for third-party service providers and internal teams.
  • Monitor and remotely respond to ESS system performance, alarms, and faults.
  • Supervise and manage third-party service provider activities.
  • Research and answer difficult customer questions about product and system features.
  • Perform troubleshooting and testing of sub-systems and components in the field.
  • Provide feedback to the engineering team on mechanical and electrical design improvements to the system.
  • Lead software and hardware upgrade projects in the field with customers and explain the technical scope of the project.
  • Support the team in creating procedures and training materials for troubleshooting and maintenance.
  • Provide detailed notes of on-site support work and collaborate with internal partners to resolve customer issues and improve processes.
  • Plan, develop, and coordinate internal and external technical training curriculums to support field support personnel and customers.
  • Build and implement a plan to monitor the effectiveness of training programs.
  • Ensure technical training programs meet company and customer objectives.
  • Adhere to federal and state regulations.
  • Adhere to all company policies, processes, and procedures.
Requirements
  • Bachelor's degree in mechanical engineering, electrical engineering, or a related field.
  • Minimum of ten years of field service engineering or related work experience.
  • Minimum of five years of training experience in a fast-paced research and development industry.
  • Proven ability to read and understand schematics, layouts, and engineering blueprints.
  • Expert-level capability to plan work and repair equipment.
  • Experience with electrical equipment, including installation and service of such equipment during site construction and during operation and maintenance.
  • Knowledge of safe work practices applicable to high-voltage battery/energy storage systems.
  • Proficient in various software programs such as MS Office, Modbus, TeamViewer, MATLAB, Simulink, and similar tools.
  • Must have customer service and problem-solving skills and the ability to make analytical decisions.
  • Effective written and verbal communication, cross-functionally.
  • Previous work experience in a fast-paced startup company preferred.
  • Previous work experience in battery energy storage systems, renewable energy equipment, power conversion equipment, or power generation equipment.
  • Ability to work a flexible schedule.
  • Ability to travel domestically and internationally, approximately 50%.
Benefits
  • Paid time off includes 4 weeks, 15 holidays, and parental leave.
  • 100% company-paid medical, dental, vision, short-term disability, long-term disability life insurance.
  • Flexible Spending Account (FSA) and Health Savings Account (HSA) offerings.
  • Company-provided 401K savings plan with matching contributions to help you save for retirement.
  • Voluntary benefits offerings.
  • Tuition assistance.
  • Employee Referral program.
  • Employee development and career growth opportunities.