Executive Director of Coffee and Tea Operations

7 days ago


San Diego, California, United States The Coffee Bean & Tea Leaf Full time
About the Role

The Coffee Bean & Tea Leaf is seeking a highly skilled and experienced Executive Director of Coffee and Tea Operations to join our team. As a key member of our management team, you will be responsible for leading our coffee and tea operations, ensuring that our stores provide an exceptional customer experience, and driving sales growth.

Key Responsibilities
  • Lead Coffee and Tea Operations: Oversee the daily operations of our coffee and tea stores, ensuring that all aspects of the business are running smoothly and efficiently.
  • Develop and Implement Sales Strategies: Analyze sales data and develop effective strategies to drive sales growth and increase customer loyalty.
  • Manage Store Teams: Recruit, train, and develop a high-performing team of coffee and tea experts who are passionate about delivering exceptional customer service.
  • Ensure Quality and Safety: Maintain the highest standards of quality and safety in all aspects of our coffee and tea operations, including food safety, store cleanliness, and employee well-being.
  • Drive Customer Engagement: Develop and implement strategies to engage with customers, build loyalty, and increase customer retention.
  • Manage Store Finances: Oversee the financial performance of our stores, including budgeting, forecasting, and financial reporting.
Requirements
  • 5+ Years of Experience: Proven experience in a leadership role, preferably in the coffee and tea industry.
  • Excellent Communication Skills: Strong communication and interpersonal skills, with the ability to lead and motivate a team.
  • Business Acumen: Strong business acumen, with the ability to analyze data, develop strategies, and drive results.
  • Customer Focus: Passion for delivering exceptional customer service and building customer loyalty.
What We Offer
  • Competitive Salary: A competitive salary and bonus structure.
  • Benefits Package: A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for Growth: Opportunities for career growth and professional development.


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