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**General Manager

2 months ago

San Diego, California, United States The Coffee Bean & Tea Leaf Full time
About The Coffee Bean & Tea Leaf

We are a global specialty coffee and tea retailer with a passion for delivering exceptional customer experiences. Our company culture is built on the values of Friendliness, Respect, Ownership, Teamwork, and Honesty - FROTH.

Job Summary

We are seeking a highly motivated and experienced General Manager to lead our store team and drive business growth. As a General Manager, you will be responsible for creating a positive and productive work environment, ensuring excellent customer service, and achieving sales targets.

Key Responsibilities
  • Lead by Example: Demonstrate exceptional leadership skills and set the tone for a positive and productive work environment.
  • Coffee and Tea Expertise: Develop and maintain in-depth knowledge of our coffee and tea products, including brewing methods and flavor profiles.
  • Customer Service: Provide exceptional customer service, ensuring that every guest has a memorable experience.
  • Store Operations: Oversee daily store operations, including inventory management, cash handling, and employee scheduling.
  • Team Development: Mentor and develop store staff, providing coaching and training to ensure they have the skills and knowledge needed to succeed.
  • Marketing and Promotion: Develop and implement marketing and promotional strategies to drive sales and increase brand awareness.
  • Financial Management: Manage store finances, including budgeting, forecasting, and controlling expenses.
Requirements
  • Minimum 2 years of retail management experience.
  • Proven track record of achieving sales targets and driving business growth.
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Knowledge of coffee and tea products and brewing methods.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • Flexible scheduling and work-life balance.
  • Discounts on coffee and tea products.