Guest Services Manager

1 week ago

Braintree, Massachusetts, United States Crunch Fitness Full time
Crunch Fitness is seeking a dedicated Guest Services Manager to enhance their growing team. Join us in transforming lives through fitness.

Position Overview: Elevate your career with one of the most rapidly expanding fitness clubs. Crunch Fitness is inviting applications from qualified, committed, and goal-driven individuals who are eager to make a significant impact, collaborate effectively, and pursue personal growth within this leading organization. With current operations in multiple locations and ambitious plans for expansion, this role offers remarkable opportunities for professional advancement.

Desired Qualities in Our Representatives:

  • A strong commitment to personal growth.
  • A collaborative team player who is organized and approachable.
  • An enthusiastic and customer-focused demeanor.
  • A dedication to delivering exceptional service.
  • A professional attitude with a readiness to exceed expectations.
  • Effective and impactful communication abilities.

Benefits of the Role:

  • Comprehensive benefits package including health, dental, and vision insurance, life insurance, and short-term disability coverage.
  • 401k plan with employer matching contributions.
  • Paid time off and holiday benefits.
  • A dynamic and engaging team environment.
  • Significant growth opportunities in a rapidly expanding organization.
  • Enjoy a complimentary membership at Crunch Fitness.

If you are ready to transition from merely having a job to embarking on a rewarding CAREER, take this opportunity to connect with Crunch. Submit your resume along with a tailored cover letter that highlights how you can elevate our team.

Role of the Guest Services Manager

The Guest Services Manager plays a vital role in ensuring smooth operations at the front desk, enabling the club to provide outstanding customer service. The individual will demonstrate proficiency and adherence to all company policies and initiatives to maintain the integrity of the Crunch brand.

Key Responsibilities:

Club Operations

  • Oversee front desk and retail operations.
  • Monitor membership and retail targets, ensuring the club is on track to meet or exceed established goals.
  • Assist in recruiting, training, and managing the performance of front desk personnel.

Member Service Operations

  • Achieve designated sales goals.
  • Meet revenue objectives by motivating and guiding team members.
  • Implement and promote company initiatives and campaigns to generate new sales leads for optimal membership growth.
  • Welcome and guide club members and guests upon entry and exit.
  • Assist members by clarifying inquiries regarding club procedures and policies.
  • Check-in members and guests following established protocols.
  • Respond to calls in a professional and courteous manner.
  • Foster a welcoming environment that makes members feel appreciated.
  • Support the General Manager in addressing member requests.
  • Process member service payments in accordance with company guidelines.
  • Create exceptional guest experiences by providing personalized club tours.
  • Convert guest visits into new member relationships by understanding their fitness goals, presenting Crunch in a relatable manner, and building trust through transparent communication and fair pricing.
  • Deliver outstanding member experiences; follow up with existing members to ensure they are progressing towards their fitness objectives. Act as a resource for their inquiries and concerns, connecting them with appropriate support to help them achieve their goals.
  • Generate leads and new business through promotions, referrals, and guest passes.
  • Stay informed about and effectively communicate all marketing initiatives to current and potential members.
  • When not engaged in other duties, maintain visibility on the club floor and in locker rooms, contributing to a clean and safe environment while fostering connections with prospective members.

Please note that this job summary provides a brief overview of the typical responsibilities associated with the position. It is not an exhaustive list, and additional tasks may be assigned as necessary.

About Crunch Fitness

Crunch Fitness is committed to creating a vibrant, enthusiastic environment for individuals passionate about wellness and fitness. If you are looking for a blend of work, fitness, and enjoyment, Crunch Fitness is the place for you. Working with Crunch is more than just a job; it is an opportunity to inspire others in achieving their fitness goals. Our inclusive 'No Judgments' philosophy attracts a diverse and friendly community of professionals, making Crunch a fantastic workplace.

Crunch stands out as a fitness club that combines enjoyment with serious workouts, blending fitness with entertainment and championing a philosophy of 'No Judgments.' Our facilities feature state-of-the-art cardio and strength training equipment, a weight room, fully equipped locker rooms with shower facilities, tanning booths, HydroMassage beds, and a diverse schedule of signature Crunch classes including Zumba, BodyWeb with TRX, Yoga Body Sculpt, and more.

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