Guest Services Coordinator

2 weeks ago

Braintree, Massachusetts, United States Crunch Fitness Full time
Crunch Fitness is actively seeking a Customer Experience Supervisor to enhance their growing team. Join us in making a positive impact through fitness.

Position Overview: Elevate your career with one of the most rapidly expanding fitness organizations. Crunch Fitness is currently inviting applications from qualified, dedicated, and ambitious individuals who are passionate about making a difference, collaborating with a team, and pursuing personal growth within this leading establishment. With operations in multiple locations and plans for further expansion, this role offers remarkable opportunities for professional advancement.

Ideal Candidate Attributes:

  • A strong commitment to personal and professional growth.
  • A collaborative team player who is organized and approachable.
  • An engaging and customer-focused demeanor.
  • A dedication to delivering exceptional service.
  • A professional attitude with a readiness to exceed expectations.
  • Effective and impactful communication abilities.

Benefits of Employment:

  • Comprehensive benefits package including health, dental, and vision insurance, life insurance, and short-term disability coverage.
  • 401k plan with employer matching contributions.
  • Paid time off and holidays.
  • A dynamic and engaging team atmosphere.
  • Significant growth opportunities in a rapidly expanding company.
  • Enjoy a complimentary membership at Crunch Fitness.

If you are prepared to transition from a job to a rewarding CAREER, take this opportunity to connect with Crunch. Please submit your resume along with a customized cover letter detailing how you can contribute to our team's success.

Role of the Customer Experience Supervisor:

The Customer Experience Supervisor plays a vital role in ensuring smooth operations at the front desk, enabling the club to provide outstanding customer service. The individual will demonstrate proficiency and compliance with all company policies and initiatives to maintain the integrity of the Crunch brand.

Key Responsibilities:

Operational Management

  • Oversee front desk and retail operations.
  • Monitor membership and retail performance, ensuring the club meets or exceeds established targets.
  • Assist in the recruitment, training, and performance management of front desk personnel.

Member Service Management

  • Achieve defined sales goals.
  • Meet revenue objectives by motivating and guiding team members.
  • Implement and promote company initiatives and campaigns to generate new sales leads for optimal membership growth.
  • Greet and direct club members and guests upon entry and exit.
  • Assist members by clarifying inquiries regarding club procedures and policies.
  • Check-in members and guests in accordance with established protocols.
  • Respond to calls in a professional and courteous manner.
  • Foster a welcoming environment that makes members feel appreciated.
  • Support the General Manager and GMIT in addressing member requests.
  • Process member service payments in accordance with company guidelines.
  • Create exceptional guest experiences by providing personalized club tours.
  • Convert guest visits into new member relationships by understanding their fitness goals, presenting Crunch in a relatable manner, and building trust through transparent communication, fair pricing, and a passion for fitness.
  • Deliver outstanding member experiences; follow up with existing members to ensure they are progressing towards their fitness objectives. Act as a resource for their inquiries and concerns, connecting them with appropriate support to help them achieve their goals.
  • Generate leads and new business through promotions, referrals, and guest passes.
  • Stay informed about and effectively communicate all marketing initiatives to current and potential members.
  • When not engaged in other duties, maintain visibility on the club floor and in locker rooms, contributing to a clean and safe environment while fostering connections with prospective members.

Please note that this job summary serves as a brief overview of the typical responsibilities associated with the position. It is not an exhaustive list, and additional tasks may be assigned as needed.

About Crunch Fitness:

Crunch Fitness is on the lookout for energetic, enthusiastic individuals who are passionate about health and fitness to join their ranks. If you are seeking a blend of work, fitness, and enjoyment, Crunch Fitness welcomes you. Working with Crunch goes beyond just a job; it's an opportunity to inspire others in achieving their fitness goals. Our inclusive 'No Judgments' philosophy attracts a diverse and friendly community of professionals, making Crunch a fantastic workplace.

Crunch distinguishes itself as a fitness club that infuses enjoyment into serious workouts by merging fitness with entertainment and advocating a philosophy of 'No Judgments.' Our facilities feature state-of-the-art cardio and strength training equipment, a weight room, fully equipped locker rooms with shower facilities, tanning booths, HydroMassage beds, and a diverse schedule of signature Crunch classes including Zumba, BodyWeb with TRX, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.

  • Guest Services Coordinator

    6 days ago

    Braintree, Massachusetts, United States HEI Hotels and Resorts Full time

    About the RoleWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hyatt Place Boston / Braintree. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key ResponsibilitiesGreet guests warmly and...

  • Guest Services Coordinator

    2 weeks ago

    Braintree, Massachusetts, United States APC HOSPITALITY LLC Full time

    Position OverviewShift & Location:Full-time/Part-time/Overnight shifts availableIdeal Candidate:The perfect candidate will possess exceptional customer service abilities and a talent for managing multiple tasks efficiently. This individual should have strong interpersonal skills and the capability to resolve issues effectively. Responsibilities include...

  • Guest Services Coordinator

    2 weeks ago

    Braintree, Massachusetts, United States APC Hospitality Full time

    Shift & Location Available:+ Full time/Part Time/Overnights+ Monmouth County, NJIdeal Candidate:+ The perfect candidate for this position possesses exceptional customer service abilities and excels at multitasking. This individual should have outstanding interpersonal skills and the capability to resolve issues efficiently. Responsibilities include...

  • Guest Services Representative

    2 weeks ago

    Braintree, Massachusetts, United States Ocean Place Full time

    Key Responsibilities Manage accommodation bookings from guests and gather essential details for all incoming visitors, including payment details.Offer comprehensive information to guests regarding hotel policies, procedures, and available amenities.Facilitate accommodation arrangements for guests in transition.Ensure all guest reservations comply with credit...

  • Guest Service Representative

    3 days ago

    Braintree, Massachusetts, United States Wave Resort Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Wave Resort. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGreet guests warmly and efficiently, using a...

  • Guest Services Representative

    1 week ago

    Braintree, Massachusetts, United States HEI Hotels & Resorts Full time

    Position OverviewAs a Guest Services Representative, you will play a crucial role in ensuring that our guests have a memorable experience at HEI Hotels & Resorts. Your primary responsibility will be to assist guests during their arrival and departure, while delivering exceptional service that reflects our commitment to hospitality.Key ResponsibilitiesWelcome...

  • Guest Services Representative

    1 week ago

    Braintree, Massachusetts, United States HEI Hotels & Resorts Full time

    Position OverviewThe Guest Services Representative plays a crucial role in ensuring a seamless experience for our guests at HEI Hotels & Resorts. This position is essential for managing guest arrivals and departures while fostering a welcoming atmosphere.Key ResponsibilitiesWelcome guests with a warm and genuine greeting upon arrival.Assist with check-in and...

  • Guest Services Representative

    2 weeks ago

    Braintree, Massachusetts, United States HEI Hotels & Resorts Full time

    Position OverviewAs a Guest Services Representative, you will play a crucial role in ensuring that our guests have a memorable experience during their stay. Your primary responsibility will be to assist guests with their check-in and check-out processes, while delivering exceptional customer service.Key ResponsibilitiesWelcome guests with a warm and genuine...

  • Guest Services Representative

    2 weeks ago

    Braintree, Massachusetts, United States HEI Hotels & Resorts Full time

    Position OverviewAs a Guest Services Representative, you will play a crucial role in ensuring a seamless experience for our guests during their stay. Your primary responsibility will be to assist guests with their arrival and departure processes, while fostering a welcoming atmosphere.Key ResponsibilitiesWelcome guests with a warm and genuine...

  • Guest Services Representative

    2 weeks ago

    Braintree, Massachusetts, United States HEI Hotels & Resorts Full time

    Position OverviewAs a Guest Services Representative, you will play a crucial role in ensuring a seamless experience for our guests during their stay. Your primary responsibility will be to assist guests with their arrival and departure processes, while consistently delivering exceptional service.Key ResponsibilitiesWelcome guests with a warm and genuine...

  • Guest Services Representative

    2 weeks ago

    Braintree, Massachusetts, United States HEI Hotels & Resorts Full time

    Position OverviewAs a Guest Services Representative, you will play a vital role in ensuring a welcoming atmosphere for our guests at HEI Hotels & Resorts. Your primary responsibility will be to assist guests during their arrival and departure, contributing to a memorable experience.Key ResponsibilitiesWelcome guests with a warm and genuine greeting.Provide...

  • Guest Services Manager

    1 week ago

    Braintree, Massachusetts, United States Crunch Fitness Full time

    Crunch Fitness is seeking a dedicated Guest Services Manager to enhance their growing team. Join us in transforming lives through fitness.Position Overview: Elevate your career with one of the most rapidly expanding fitness clubs. Crunch Fitness is inviting applications from qualified, committed, and goal-driven individuals who are eager to make a...

  • Guest Services Representative

    1 week ago

    Braintree, Massachusetts, United States Hyatt Place Braintree Full time

    About Us: At Hyatt Place Boston / Braintree, we are dedicated to providing a seamless travel experience designed for comfort. Our hotel is strategically located, making it easy for guests to explore the vibrant attractions of the Boston area, including renowned sites and local favorites. Why Work With Us? We recognize and celebrate the achievements of our...

  • Guest Services Representative

    2 weeks ago

    Braintree, Massachusetts, United States Hyatt Place Braintree Full time

    About Us:At Hyatt Place Braintree, we are dedicated to providing a comfortable and seamless travel experience for our guests. Our hotel is strategically located to offer easy access to various attractions in the Boston area, ensuring that our visitors feel right at home.Why Work With Us?We recognize and celebrate the achievements of our associates through...

  • Guest Services Representative

    2 weeks ago

    Braintree, Massachusetts, United States Hyatt Place Braintree Full time

    About Us:At Hyatt Place Braintree, we are dedicated to providing a seamless travel experience that feels like home. Our hotel is conveniently located near numerous attractions, making it an ideal choice for travelers looking to explore the Boston area.Why Work With Us?We recognize and celebrate the achievements of our associates through monthly meetings and...

  • Guest Services Manager

    2 weeks ago

    Braintree, Massachusetts, United States Crunch Fitness Full time

    Crunch Fitness is seeking a dedicated Front Desk Supervisor to join their growing team. Be a part of transforming lives through fitness.Position Overview: Elevate your career with one of the fastest-growing fitness clubs. Crunch Fitness is inviting applications from qualified, committed, and goal-driven individuals who are passionate about making a...

  • Guest Room Care Attendant

    1 week ago

    Braintree, Massachusetts, United States Wave Resort Full time

    Housekeeping Room Attendant, Wave ResortJob Category: Housekeeping Requisition Number: HOUSE08341Position OverviewAs a vital member of our housekeeping team, you will ensure that guest accommodations are maintained to the highest standards of cleanliness and comfort.Key ResponsibilitiesChange bed linens and make beds to ensure a welcoming environment.Replace...

  • Food Service Associate

    4 days ago

    Braintree, Massachusetts, United States Davidson Hospitality Group Full time

    Job Summary:We are seeking a highly motivated and detail-oriented Food Runner to join our team at Davidson Hospitality Group. As a Food Runner, you will play a critical role in ensuring the smooth operation of our dining area.Key Responsibilities:Serve food to guests in a timely and efficient manner: Our Food Runner will be responsible for delivering food to...

  • Hospitality Service Associate

    2 weeks ago

    Braintree, Massachusetts, United States Wave Resort Full time

    Guest Service Agents at Wave ResortJob Category: Front DeskPosition Overview:As a Guest Service Agent, you will be the first point of contact for our guests, ensuring a warm and welcoming atmosphere. Your primary responsibility will be to greet guests with a friendly demeanor and provide them with essential information regarding our services and local...

  • Senior Care Coordinator

    1 day ago

    Braintree, Massachusetts, United States Bay State Community Services Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Care Coordinator to join our team at Bay State Community Services. As a Senior Care Coordinator, you will play a critical role in providing supervision and support to our Intensive Care Coordinators, ensuring the seamless integration of wrap-around practices and managed-care...