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Guest Services Coordinator

2 months ago

Braintree, Massachusetts, United States APC Hospitality Full time

Shift & Location Available:

+ Full time/Part Time/Overnights

+ Monmouth County, NJ

Ideal Candidate:

+ The perfect candidate for this position possesses exceptional customer service abilities and excels at multitasking. This individual should have outstanding interpersonal skills and the capability to resolve issues efficiently. Responsibilities include maintaining the property with the same care as their own home, ensuring that all maintenance, cleaning, and package deliveries are managed effectively.

Benefits:

+ Paid time off

+ Medical/Vision benefits

+ Referral bonuses

+ Opportunities for professional development

Position Overview:

Our Guest Services team is dedicated to addressing resident and guest inquiries while fostering a welcoming atmosphere within the residential condominium. The APC Guest Services team is committed to ensuring comfort and reliability for our residents and their families. We are expected to know the building intimately and uphold the safety and pristine image of the luxury beachfront condominium we oversee. Our goal is to deliver a gracious and accommodating customer service experience for all individuals living, working, and visiting the properties we serve.

Key Responsibilities:

+ Maintain a pleasant and professional demeanor while interacting with residents, guests, building vendors, and management.

+ Track all package deliveries, daily activities, and amenity reservations using building management software.

+ Notify residents of incoming visitors and direct them accordingly.

+ Monitor access control cameras to ensure resident safety.

+ Handle administrative tasks on behalf of Property Managers.

+ Navigate and resolve unexpected situations, including maintenance challenges, independently.

Requirements:

+ High School Diploma

+ Basic computer skills and proficiency with technology (e.g., handheld radios, telephones, computers).

+ Excellent written and verbal communication abilities.

+ Strong multitasking and time-management skills.

+ Confident, courteous, friendly, and self-assured demeanor.

+ Professional appearance and grooming.

+ Ability to stand or sit for the duration of the assigned shift and lift, push, or pull at least 30 lbs.

+ Compliance with APC location site Standard Operating Procedures (SOP).

Preferred Experience:

+ At least 1 year of office or administrative experience.

+ 1 year of experience in high-end residential or hotel settings in roles such as Bellman, Porter, Doorman, Greeter, Server, or Hostess.

+ Familiarity with Carson and/or BuildingLink software.

+ Experience in leadership roles within industries such as luxury residential buildings, retail, warehouse, security, hotel, real estate, hospitality, or restaurant sectors.

Position Type/Expected Hours of Work:

+ Weekend availability is required.

About APC:

APC is a comprehensive hospitality firm offering Front Desk Concierge, Security, Valet Parking, Shuttle, and Door Greeter services for residential buildings, healthcare facilities, and corporate centers. If you enjoy building lasting connections or are seeking a new opportunity, we would love to hear from you. At APC, we prioritize team building and foster success by providing growth opportunities and promoting from within.

Equal Opportunity Employer:

APC is an equal opportunity employer and does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.