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Guest Services Representative

2 months ago


Braintree, Massachusetts, United States HEI Hotels & Resorts Full time
Position Overview

As a Guest Services Representative, you will play a crucial role in ensuring that our guests have a memorable experience at HEI Hotels & Resorts. Your primary responsibility will be to assist guests during their arrival and departure, while delivering exceptional service that reflects our commitment to hospitality.

Key Responsibilities
  • Welcome guests with a warm and genuine greeting.
  • Provide clear and positive communication throughout the guest's stay.
  • Assist with check-in and check-out procedures efficiently.
  • Address guest inquiries and resolve any issues that may arise.
  • Maintain a clean and organized front desk area.
Compensation

This position offers a starting wage of $19 per hour.

Qualifications

Ideal candidates will possess strong interpersonal skills and a dedication to providing outstanding customer service. Experience in a hotel or customer service environment is preferred.