Help Desk Specialist

1 month ago


Middlebury village, Vermont, United States eDOC Innovations Full time
About eDOC Innovations

We're a company that values creativity and innovation, and we're looking for a talented individual to join our team as a Client Development Specialist.

As a Client Development Specialist, you'll be the first point of contact for our clients, providing consultative support to resolve their immediate issues. You'll be responsible for handling incoming client support requests, entering information into our CRM solution, and escalating issues as needed.

Key Responsibilities
  • Provide exceptional customer service and support to our clients
  • Handle incoming client support requests and resolve issues in a timely manner
  • Enter client information into our CRM solution and escalate issues as needed
  • Assist in installing, maintaining, and training clients on our eDOC solutions
  • Conduct quality assurance testing and provide recommendations for process improvements
Requirements
  • Associates degree in a business or technical field preferred
  • Experience with MySQL/SQL and Windows server operating systems a plus
  • Excellent verbal and written communication skills
  • Ability to manage multiple tasks and prioritize effectively
  • Knowledge of the credit union industry a plus
What We Offer

We offer a competitive salary, benefits package, and up to 11 paid federal holidays. If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we'd love to hear from you



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