Help Desk Technician

7 months ago

Middlebury, United States eDOC Innovations Full time
About the Company

Are you interested in working in an environment that fosters creativity and innovation? Do you desire to work for a company that encourages growth and new ideas? If so, eDOC Innovations is the right fit for you.

Based in Middlebury, VT, eDOC Innovations is recruiting a Client Development Specialist with the drive to succeed and the ability to be a productive and positive member of our team. eDOC Innovations is dedicated to becoming the premier provider of Mobile Digital Transaction Management (mDTM) solutions for credit unions. Designed to meet the changing needs of today's business environment, our software products and systems will deliver the industry's foremost adaptive solution at a great price. eDOC provides a competitive wages, benefits and up to 11 paid federal holidays.

Summary

Client Development Specialist provides the first level of response to our clients in a consultative manner that is conducive to resolving the clients' immediate issue.

Job Functions

The Client Development Specialist will be responsible for handling all incoming client support requests, entering information into our CRM solution, resolving the issue or escalating the issue internally as needed. The CDS-L1 also will assist in installing, maintaining, training, and supporting clients that use eDOC solutions in-house or in a SaaS environment.

1. Become fully versed in the DocLogic suite of products, eDOCSignature mDTM, supported hardware and drivers, CRM solution, phone system, email system, and other internal applications.
2. Assist in data conversion processing.
3. Create and conduct client training sessions.
4. Provide recommendations for improvement in processes.
5. Perform other professional service work as directed by VP of Client Development.
6. Conduct QA testing as directed.
7. Become knowledgeable in the credit union industry.
8. Perform other tasks as assigned.

Qualifications

1. Associates degree in a business or technical field preferred.
2. MySQL / SQL experience desired, other SQL a plus.
3. Knowledge of Windows server operating systems and IIS.
4. Prefer min. 1 yr. experience in technology field, imaging technology or credit union experience.
5. Excellent verbal and written communication skills.
6. Ability to manage several tasks at once.
7. Ability to grasp technical concepts readily.
8. Ability to interact with individuals at all levels.

  • Jack Henry Support Technician

    6 days ago

    Middlebury, United States First State Bank Full time

    Key ResponsibilitiesThe successful candidate will be responsible for providing top-notch support to end-users regarding Operations system questions via the help desk ticket system. Additionally, they will manage and record issues related to Jack Henry Operation applications, such as 4/Sight, Synergy/eSign, Xperience, Teller/Teller Capture System, OnBoard,...

  • IT Network Administrator

    1 month ago

    Middlebury, United States Waterbury CT Teachers Federal Credit Union Full time

    Job Description Job Description SUMMARY Responsible for maintaining highly complex technology platforms by providing hardware, software, and procedural support on network systems, which include VoIP phone system, and network devices. Conducts research to evaluate network technology and recommends purchases of network equipment. Monitors reliability of...

  • IT Network Administrator

    2 months ago

    Middlebury, United States Waterbury Ct Teachers Federal Credit Union Full time

    Job DescriptionJob Description SUMMARYResponsible for maintaining highly complex technology platforms by providing hardware, software, and procedural support on network systems, which include VoIP phone system, and network devices. Conducts research to evaluate network technology and recommends purchases of network equipment. Monitors reliability of network...

  • Deposit Systems Administrator Support Specialist

    4 weeks ago

    Middlebury, United States First State Bank Full time

    About First State BankFirst State Bank is a leading financial institution committed to delivering exceptional banking services.We are dedicated to fostering a collaborative environment where our team members can thrive and contribute to our success.Job DescriptionThis role plays a critical part in maintaining the Deposit Systems Core Processor, ensuring...

  • Maintenance Repair Technician

    1 month ago

    Middlebury, United States Michigan Milk Producers Assoc Full time

    Job DescriptionJob DescriptionThe Michigan Milk Producers Association is looking for an experienced Facility Maintenance Mechanic to join our team, in our Middlebury, IN facility. As a maintenance repair technician, you will contribute to the smooth operation of our facilities. The primary purpose of this role is to perform preventive maintenance, repairs,...

  • Event Worker/Custodian

    3 months ago

    Middlebury, United States Middlebury Community Schools Full time

    ***This is a 2nd shift position, working a Saturday-Wednesday schedule.***JOB GOALS: Work with other custodial staff in maintaining a safe, clean and healthy school environment for students and staff. ESSENTIAL FUNCTIONS include the following. Other duties may be assigned. Inform supervisor of equipment failure, needed repairs and maintenance needs of...

  • Maintenance Mechanic

    2 months ago

    Middlebury, United States Michigan Milk Producers Association Full time

    The Michigan Milk Producers Association is looking for an experienced Facility Maintenance Mechanic to join our team, in our Middlebury, IN facility. As a maintenance repair technician, you will contribute to the smooth operation of our facilities. The primary purpose of this role is to perform preventive maintenance, repairs, troubleshooting, and other...

  • Surgical Technologist

    2 days ago

    Middlebury, United States Hartford HealthCare Full time

    Surgical Technologist (CST) - OR General Surgery at Hartford HealthCare summary: As a Surgical Technologist at Charlotte Hungerford Hospital, I assist surgeons during general surgical procedures by providing sterile instruments and ensuring a controlled surgical environment. I work under the supervision of a Registered Nurse, preparing patients for...

  • Diagnostic Imaging Specialist

    6 days ago

    Middlebury (village), Vermont, United States CTTX Health Full time

    Job DescriptionAt CTTX Health, a boutique healthcare recruiting agency, we pride ourselves on providing exceptional service to our candidates. Our approach is centered around understanding your needs and preferences, ensuring a seamless experience in finding your dream job.We believe that every individual deserves personalized attention and care. That's why...