IT Support Specialist
4 weeks ago
Job Summary
Warner Pacific is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical end-user support related to Enterprise Microsoft Windows and Apple endpoints, including associated software & hardware for internal staff. This is a full-time, fully remote position covering the 8am-5pm EST time zone.
Key Responsibilities
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Resolve, update and/or route trouble tickets to the appropriate team.
Respond to queries either in writing or over the phone.
Help train users on best practices.
Maintain daily performance of computer systems.
Troubleshoot issues to determine root cause.
Walk customer through problem solving process.
Run diagnostic programs to resolve problems.
Install, move, or replace computer peripherals including cable management.
Follow up with customers to ensure the issue has been resolved.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continue to occur.
Qualifications
Associate's degree in computer science or equivalent work or educational experience required.
MCSA or similar certification a plus.
Minimum 5 years of experience Windows Desktop, Apple Enterprise, and Android Enterprise.
Experience with MDM software and M365 a plus.
A security minded approach to technology to protect users and the organization as a top priority. Security+ or similar certification a plus.
Strong troubleshooting and problem-solving skills including the use of standard and specialized Microsoft tools including performance monitoring.
Strong understanding of MS Active Directory, shared storage, GPO, SCCM, Roaming Profiles, Folder redirection, permissions, and common productivity applications.
Deep understanding of user endpoint hardware components, printers, and scanners.
Basic knowledge of network components (Ie. Switch, Router, Firewall, Load Balancer).
Working knowledge of network functions (TCP/IP, Routing, ACLs, VLANs, Wi-Fi, DNS).
High-level of attention to detail with strong written, verbal and presentation skills.
Excellent communication, customer support and interpersonal skills.
Ability to lift to 50 lbs. and work under desks as required.
Full-time hours required, with additional hours as necessary including weekends and holidays.
High ethical standards and willingness to learn.
Ability to interact and be adaptable to customer needs.
Compensation
Hourly Range*: $38.46 per hour.
Actual compensation may vary from posting based on work experience, education and/or skill level.
We offer a range of market-competitive benefits that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short- and long-term disability benefits, 401(k) + match, and life insurance.
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