Technical Support Specialist

3 weeks ago


Greenwood Village, Colorado, United States GadellNet Full time

GadellNet Consulting Services is a rapidly growing IT company based in the Midwest, providing technology solutions to hundreds of businesses across various markets.

We are a family-friendly company and an Equal Opportunity Employer passionate about building a creative, growth-oriented, and progressive work environment.

We are dedicated to empowering our diverse team of employees to drive exceptional business results for our clients.

As a Certified B Corporation, we are committed to considering the impact of our decisions on our employees, customers, suppliers, community, and environment.

We are looking for top-tier Technical Support Engineers to drive customer satisfaction through our technical support help desk. You will be the first point of contact for client technical issues. We will provide processes, tools, and training to equip you to successfully resolve issues and meet our clients' needs.

We are looking for technically competent problem solvers who insist upon excellence from themselves and are great at following processes and procedures to drive efficiency.

Most calls will result in a first-call resolution for our clients, as this drives customer satisfaction and profitability.

GadellNet serves businesses in multiple markets with outsourced technical know-how.

Our values Make an Impact, 100% Responsibility 0% Excuses, and Grow or Die drive every decision we make.

All Service Desk Engineers are responsible for the following tasks:

  • Provide technical support and exceptional customer service via phone, email, chat, and Thread.
  • Acknowledge assigned tickets daily and self-manage following GadellNet's Manage to Zero (MTZ) concept.
  • Update and manage ConnectWise Calendar to accurately reflect appointment times, additional time spent on tickets, meetings, and breaks.
  • Self-manage timesheet and plan for Daily Time Entry to reflect at least 8 hours.
  • Attend and participate in weekly team huddles, one-on-one meetings with Lead, and other scheduled meetings.
  • Participate in an on-call rotation.

At least two years of experience working as a help desk or service desk engineer (MSP experience preferred).

At least two years of experience utilizing, troubleshooting, researching, and/or fixing the following:

  • Windows 7 and above
  • macOS 13 Ventura and above
  • Microsoft 365 Admin Center
  • Entra/AD
  • Exchange
  • SharePoint
  • Teams
  • Licensing
  • Windows Server 2012 and above
  • Android and iOS devices
  • Printers/Scanners
  • Microsoft Office Suite
  • TCP/IP and Basic Networking

At least two years of experience with business application support (e.g., QuickBooks, Adobe Suite, Bluebeam, Sage, and Autodesk)

At least two years of networking support experience (e.g., Meraki, Fortinet, SonicWall, Ubiquiti)

Experience working in a team-oriented, collaborative environment.

Ability to manage and prioritize inbound ticket requests submitted via email, chat, or by phone.

Ability to conduct research into a wide range of computing issues.

Ability to work both from a schedule and autonomously.

Excellent communication skills, both written and verbal, with a focus on rapport-building, listening, and questioning skills.

Ability to present ideas in a user-friendly, business-friendly manner.

Proven analytical, problem-solving, and documentation skills.

GadellNet serves businesses in multiple markets with outsourced technical expertise. We are poised for continued growth and looking for team players excited to power missions through technology.

At GadellNet, our core values guide our decision-making processes, the overall empowerment of our employees, and the assignment of responsibility within our teams.

Our team members support the values and goals of GadellNet, which fosters a one-of-a-kind service experience for our clients and establishes a culture that attracts and retains the top talent available in our markets.

At GadellNet, we live and celebrate our three core values:

  • Make an Impact
  • 100% Responsibility 0% Excuses
  • Grow or Die

GadellNet also offers the following benefits:

  • Health, vision, and dental insurance.
  • Paid time off, including parental leave and volunteer time.
  • Flexible work environment.
  • Access to mental health services.
  • Employee matching donation program.
  • 401k and employer matching.


  • Greenwood Village, Colorado, United States MiTek USA Full time

    Job Title: Technical Documentation SpecialistJob Summary:MiTek USA is seeking a skilled Technical Documentation Specialist to join our team. As a Technical Documentation Specialist, you will be responsible for creating high-quality technical documentation for our software suite and automation products.Key Responsibilities:Generate technical documentation,...


  • Greenwood Village, Colorado, United States Elevate Services Group Full time

    About Elevate Services Group:We are a managed technology solutions provider that offers a unique strategic approach to Business-Driven IT. Our team of experts helps companies elevate their technology, so they can accelerate their business. We provide reliable, scalable, and secure cloud technology solutions, including people, process, and technology,...


  • Greenwood Village, Colorado, United States MiTek Industries Full time

    Job Title: Technical Documentation SpecialistJob Summary:MiTek Industries is seeking a skilled Technical Documentation Specialist to create high-quality software documentation for our software suite and automation products. The ideal candidate will have a strong background in technical writing, design principles, and corporate branding theories.Key...


  • Greenwood Village, Colorado, United States MiTek Industries Full time

    Job DescriptionThe Technical Documentation Specialist at MiTek Industries is responsible for creating high-quality software documentation that meets the needs of our customers. This role requires a strong understanding of design principles, visual design skills, and corporate branding theories.Key ResponsibilitiesGenerate technical documentation, including...


  • Greenwood Village, Colorado, United States MiTek Industries Full time

    Job Description:The Technical Documentation Specialist at MiTek Industries is responsible for creating high-quality software documentation that applies design principles, visual design skills, and corporate branding theories. This role involves generating technical documentation for the MiTek software suite and automation products by applying user-centered...


  • Greenwood Village, Colorado, United States MiTek Industries Full time

    Job DescriptionKey ResponsibilitiesGenerate technical documentation, including writing text, creating graphics, and editing digital photographs/screenshots.Develop computer-based instructional materials such as video and other computer-generated content.Interview engineering, homebuilding, modeling, production, technical support, and technical sales...


  • Greenwood Village, Colorado, United States Ultimate Staffing Full time

    Job Summary:We are seeking a skilled Software Support Analyst to join our team at Ultimate Staffing. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients. Key Responsibilities:• Provide timely and effective technical support to clients via phone, email, and in-person• Troubleshoot and...


  • Greenwood Village, Colorado, United States HealthCare Support Full time

    Job Summary:We are seeking a skilled Pharmacist to join our team at HealthCare Support. As a Pharmacist, you will be responsible for evaluating physician medication orders, maintaining patient/resident databases, and collaborating with the healthcare team to provide clinical and technical support.Responsibilities: Evaluates physician medication orders for...


  • Greenwood Village, Colorado, United States HealthCare Support Full time

    Job SummaryWe are seeking a highly skilled Pharmacist to join our team at HealthCare Support. As a key member of our healthcare team, you will be responsible for evaluating physician medication orders, maintaining patient/resident databases, and collaborating with healthcare professionals to provide clinical and technical support.Key ResponsibilitiesEvaluate...


  • Greenwood Village, Colorado, United States IDR, Inc. Full time

    We are seeking a skilled Workstation Technician to join our team at IDR, Inc. in Greenwood, CO. This is a 2-year contract role that offers a unique opportunity to work with a large organization and be part of an ever-growing team-oriented culture.Key Responsibilities:Provide support for a Microsoft-based network, including Windows 10/11, Microsoft Office...


  • Greenwood Village, Colorado, United States PSG Global Solutions Careers Full time

    Key ResponsibilitiesAs a Cybersecurity Specialist, you will be responsible for guiding application security initiatives, utilizing research, business case development, scoping, and all phases of the product development lifecycle.You will act as a specialist for key stakeholders on proper security development, hardening of systems, code scanning and...


  • Greenwood Village, Colorado, United States Engrain Full time

    At Engrain, we're revolutionizing the way people find, lease, and manage properties. Our innovative mapping solutions are built specifically for the real estate industry, providing stunning unit-level map visualizations that integrate with countless websites and property tech applications.As a Technical Lead in Software Engineering, you'll play a pivotal...

  • Automation Specialist

    3 weeks ago


    Greenwood Village, Colorado, United States Indotronix International Corporation Full time

    Job Description:We are seeking a skilled Automation Specialist to join our team at Indotronix International Corporation. As an Automation Specialist, you will be responsible for creating automation across various tools in our portfolio, working through the backlog of automation, and manually testing features to ensure they meet acceptance criteria. You will...


  • Greenwood Village, Colorado, United States Konica Minolta Business Solutions Ltd Full time

    Job DescriptionKonica Minolta Business Solutions Ltd is seeking a skilled Office Systems Specialist to join our team. As a key member of our service delivery team, you will be responsible for providing technical support and maintenance services to our customers.ResponsibilitiesPerform a full range of on-site maintenance and repairs on assigned products,...

  • Pharmacy Technician

    4 weeks ago


    Greenwood Village, Colorado, United States Healthcare Support Full time

    Healthcare Support is seeking a skilled Long Term Care Pharmacy Technician to join their team on a local contract basis in Greenwood Village, Colorado.Key Responsibilities:Assist pharmacists in dispensing medications to patients in long-term care facilitiesMonitor and maintain accurate records of patient medication regimensCollaborate with healthcare teams...

  • Pharmacy Technician

    3 weeks ago


    Greenwood Village, Colorado, United States HealthCare Support Full time

    Job Summary:HealthCare Support is seeking a skilled Pharmacy Technician to join our team. As a Pharmacy Technician, you will play a vital role in ensuring the accuracy and efficiency of our pharmacy operations.Key Responsibilities:• Fills prescription items, packaging medications for dispensing and delivery, meeting accuracy and productivity standards.•...


  • Greenwood Village, Colorado, United States INSPYR Solutions Full time

    Job Title: OT Network Security SpecialistJob Summary:We are seeking an experienced OT Network Security Specialist to join our team at INSPYR Solutions. The ideal candidate will have a strong background in IT/OT network security, with a focus on designing and implementing robust technical architectures.Key Responsibilities:Formulate and implement a robust and...


  • Greenwood Village, Colorado, United States Engrain Full time

    Transformative Technical LeadershipEngrain is revolutionizing the way people interact with properties, and we're seeking a visionary Technical Lead to drive our software engineering excellence. As a key member of our team, you'll play a pivotal role in shaping our technical direction and ensuring the seamless integration of best practices in technology and...


  • Greenwood Village, Colorado, United States National Corporate Housing Full time

    Job SummaryNational Corporate Housing is seeking a highly skilled IT Infrastructure Specialist to join our team in Denver, CO. As a key member of our IT department, you will be responsible for providing technical guidance and support to our front-line Help Desk Analysts, contributing to the planning and implementation of IT infrastructure projects, and...


  • Greenwood Village, Colorado, United States CommonSpirit Full time

    Job Summary:CommonSpirit Health is a leading healthcare organization with a mission to build healthy communities and advocate for those who are poor and vulnerable. We are seeking a highly skilled Human Resources Technology Services Specialist to join our team.Key Responsibilities:* Provide technical support and maintenance for HR and Payroll business...