Customer Success Representative

7 days ago


Ponte Vedra Beach, Florida, United States Freedom Mortgage Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Success Representative to join our team at Freedom Mortgage. As a key member of our call center operations, you will play a vital role in providing exceptional service to our customers, answering their questions, and resolving their issues.

Key Responsibilities
  • Customer Service: Respond to customer inquiries in a timely and professional manner, providing accurate and helpful information to resolve their concerns.
  • Account Management: Manage customer accounts, ensuring that all information is up-to-date and accurate, and that customers receive the best possible service.
  • Communication: Develop and maintain effective communication with customers, both verbally and in writing, to ensure that their needs are met and their expectations are exceeded.
  • Problem-Solving: Identify and resolve customer issues in a fair and timely manner, using problem-solving skills and knowledge of company policies and procedures.
  • Teamwork: Collaborate with other team members to achieve common goals and objectives, and to provide a seamless and positive customer experience.
Requirements
  • Education: High School Graduate/GED
  • Experience: 0-1 Years related work experience preferred
Work Environment

This is a fast-paced and dynamic work environment, requiring the ability to multitask and work effectively in a team setting. The successful candidate will be able to work in a standing/sitting/walking environment, with occasional kneeling/crouching/squatting/bending, and repetitive hand motion.

Equal Employment Opportunity

We are committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.



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