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Customer Service Director

2 months ago

Pompano Beach, Florida, United States Ptl Enterprises Full time
About the Role

We are seeking a highly motivated and experienced Customer Service Manager to join our team at Ptl Enterprises. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients in the Travel & Leisure industry.

Responsibilities
  • Provide high-level customer service and support to new and existing clients
  • Manage and maintain accurate customer data and records
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Collaborate with internal teams to ensure seamless customer experience
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty
Requirements
  • 3+ years of experience in customer service or account management
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and problem-solving skills
  • Proficiency in Microsoft Office and SAP software
  • Bilingual skills a plus
What We Offer
  • $20 per hour starting salary
  • Company health insurance
  • 401K plan
  • Employee discounts
  • Paid holiday and vacation time
Work Environment

We are a dynamic and growing company that values our employees and provides a positive and supportive work environment. If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity.