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Reception Services Coordinator

2 months ago

Manchester, New Hampshire, United States Catholic Medical Center Full time

Position Overview:

The Reception Services Coordinator plays a crucial role in ensuring smooth communication and assistance within the Catholic Medical Center. This full-time position is essential for maintaining a welcoming environment for patients and visitors alike.

Key Responsibilities:

  1. Manage and direct all incoming calls, ensuring they are routed to the appropriate departments or personnel.
  2. Respond promptly to emergency calls and alarms, coordinating with security and relevant departments.
  3. Provide accurate information regarding the Medical Center's services and assist patients and visitors in navigating the facility.
  4. Maintain a friendly and professional atmosphere in the Main Lobby, while ensuring the area is organized and welcoming.
  5. Utilize a computer-based call management system to handle communications efficiently.
  6. Document actions taken during emergency situations and maintain a log of important contacts for on-call staff.
  7. Assist with the coordination of deliveries and ensure that all communications equipment is functioning properly.
  8. Provide essential information to internal staff regarding departmental contacts, operational hours, and meeting details.
  9. Ensure the cleanliness and orderliness of the lobby area, addressing any maintenance or security concerns as they arise.
  10. Stay informed about hospital policies, procedures, and updates to provide accurate information to staff and visitors.

Qualifications:

The ideal candidate will possess excellent interpersonal skills, a warm demeanor, and the ability to interact effectively with individuals from diverse backgrounds. Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment are essential.

Physical Requirements:

Candidates should be able to stand for extended periods, move about the facility, and perform tasks that require fine motor skills. The role may involve light lifting and the ability to respond to various environmental conditions.

Experience:

Previous experience in a customer service or healthcare setting is preferred, along with basic computer skills to manage communication systems effectively.