Retail Operations Supervisor

2 weeks ago


Austin, Texas, United States Impossible Kicks Full time

GENERAL OVERVIEW:


Join the leading sneaker resale destination in the country Are you ready to showcase and sell some of the most exclusive products available? Our inventory features a curated selection of highly coveted sneakers and apparel from renowned brands such as Jordan, Adidas, Denim Tears, Chrome Hearts, and many others.

At Impossible Kicks, we are dedicated to delivering an unparalleled shopping experience through exceptional customer service.

With 18 locations across the nation and a commitment to expansion, we are on the lookout for top-tier talent to oversee our store operations.


We are seeking a results-oriented retail Operations Supervisor to support the comprehensive management of our store. The ideal candidate will enhance customer satisfaction, achieve sales and profitability targets, and effectively lead the team. A background in retail management, staff recruitment, or sneaker resale will contribute to your success in this role.

Key Responsibilities:

  • Oversee all daily operations of the retail establishment to meet productivity, inventory management, sales, and profitability objectives.
  • Ensure every customer enjoys exceptional service by fostering a welcoming environment, greeting each visitor, maintaining high standards, and delivering all facets of customer care.
  • Stay informed about all product knowledge and information.
  • Exhibit strong salesmanship by achieving and maintaining sales productivity benchmarks.
  • Participate in the recruitment, training, and assessment of store personnel.
  • Monitor product deliveries and inventory movement within the store to ensure effective merchandise management.
Qualifications:

  • High school diploma or equivalent.
  • Proficient in reading, writing, and understanding English.
  • 1-3 years of experience in retail.
  • 1-3 years of management experience.
  • Excellent interpersonal and customer service abilities.
  • Availability to work a flexible schedule, including evenings, weekends, and holidays as necessary.


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