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Client Care Coordinator

2 months ago


Bend, Oregon, United States Brightways Counseling Group Full time
{"title": "Client Care Coordinator", "description": "Join Our Team as a Client Care Coordinator

Brightways Counseling Group is seeking a compassionate and organized Client Care Coordinator to enhance our growing team. As a Client Care Coordinator, you will play a crucial role in the initial stages of client engagement for therapy and psychiatric services.

Key Responsibilities:
  • Conduct thorough pre-intake consultations with potential clients, providing professional and compassionate care.
  • Obtain and accurately record patient demographic details, behavioral health history, and client preferences for services and providers.
  • Review consent for treatment with clients, ensuring all necessary signatures are obtained.
  • Ensure potential client access to and familiarity with technology or software necessary to successfully obtain services.
  • Assess current appointment availability, match clients with appropriate providers, and schedule intake appointments or add clients to the waitlist as needed.
  • Promote the well-being of potential clients by sharing information about community resources supporting any expressed or observed needs related to Social Determinants of Health.
Requirements:
  • High school diploma or equivalent.
  • Two (2) years of experience in people-facing environment, preferably in a multi-provider practice/hospital/mental health office.
  • Excellent communication and organizational skills, empathy, and the ability to work well under pressure.
What We Offer:
  • Compensation starts at $23.00 per hour, with a potential for increase upon satisfactory review.
  • 5% pay incentive for bi-lingual.
  • 4 weeks of Paid Time Off (PTO) per year, pro-rated amount based on hire date.
  • Health Insurance - Employer contributions towards Medical, dental, prescription, and vision insurance with acupuncture, chiropractic, and orthodontia coverage through Moda Health.
  • Flexible Spending Account (FSA).
  • Supplemental Insurance - Life Insurance, Short Term Disability, Accident and Hospital Insurance offered through Aflac.
  • Retirement - The company contributes up to 3% to your retirement without you having to contribute-investing in your future on your behalf.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about helping people in our community, please submit your application.

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