Bilingual Client Care Coordinator

4 days ago


Bend, Oregon, United States Brightways Counseling Group Full time
Job Title: Bilingual Client Care Coordinator

Job Summary:

Brightways Counseling Group is seeking a highly skilled Bilingual Client Care Coordinator to join our team. As a key member of our intake process, you will play a crucial role in ensuring that our clients receive the highest level of care and support.

Key Responsibilities:

* Conduct thorough pre-intake consultations with potential clients, providing professional and compassionate care.
* Obtain and accurately record patient demographic details, behavioral health history, and client preferences for services and providers.
* Review consent for treatment with clients, ensuring all necessary signatures are obtained.
* Ensure potential client access to and familiarity with technology or software necessary to successfully obtain services.
* Assess current appointment availability, match clients with appropriate providers, and schedule intake appointments or add clients to the waitlist as needed.
* Promote the well-being of potential clients by sharing information about community resources supporting any expressed or observed needs related to Social Determinants of Health.
* Answer phone calls and perform administrative duties as required to support the smooth operation of the intake process.

Requirements:

* High school diploma or equivalent.
* Two (2) years of experience in people-facing environment, preferably in a multi-provider practice/hospital/mental health office.
* Required Bi-lingual in Spanish and English (fluent or native proficiency).
* Excellent communication and organizational skills, empathy, and the ability to work well under pressure.

What We Offer:

* Compensation starts at $24.15 per hour, with a potential for increase upon satisfactory review.
* Four (4) weeks of Paid Time Off (PTO) per year, pro-rated amount based on hire date.
* Health Insurance - Employer contributions towards Medical, dental, prescription, and vision insurance with acupuncture, chiropractic, and orthodontia coverage through Moda Health.
* Flexible Spending Account (FSA) for Medical and Dependent Care.
* Supplemental Insurance - Life Insurance, Short Term Disability, Accident and Hospital Insurance offered through Aflac.
* Retirement - The company contributes up to 3% to your retirement without you having to contribute-investing in your future on your behalf.

Get to know us better:

Brightways Counseling Group is a company that values people and strives to get help to our community. We are looking for someone with people-facing experience and who can demonstrate compassion, while maintaining a high level of organization.

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