Sales Account Manager
2 weeks ago
Sales Account Manager
Job Summary:AFC Industries is seeking a highly motivated and results-driven Sales Account Manager to join our sales team. This role is critical in managing and growing customer accounts, maintaining strong relationships, and identifying opportunities for growth.
Key Responsibilities:- Manage and grow customer accounts, ensuring customer satisfaction and identifying opportunities for growth.
- Develop and maintain strong relationships with customers, addressing inquiries, resolving issues, and providing timely responses to customer needs.
- Conduct regular check-ins with customers to ensure satisfaction, address concerns, and identify opportunities for growing the account.
- Prepare pricing and quotes for customers, and manage the quoting process from start to finish.
- Manage a large min/max contract with a major OEM customer, ensuring that inventory levels are maintained within agreed parameters and that the customer's needs are consistently met.
- Provide customers with accurate and timely information regarding their orders, product availability, and delivery schedules.
- Handle any escalations from customers, working to resolve issues in a way that strengthens the customer relationship.
- Collaborate with the sales team and other departments to develop strategies for account growth and retention.
- Prepare and present sales reports, forecasts, and performance metrics to senior management.
- 3+ years of experience in sales, account management, or a related role.
- Proven track record of managing customer relationships and achieving sales targets.
- Experience working with CRM and ERP systems (preferred).
- Strong relationship-building skills with the ability to maintain and grow customer accounts.
- Excellent communication and negotiation skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to analyze data and develop strategic sales plans.
- Highly organized with strong attention to detail and the ability to manage multiple tasks simultaneously.
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
English
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