Sales Account Manager

4 weeks ago


Huntington Beach, California, United States AFC Industries Full time
Job Title:

Sales Account Manager

Job Summary:

AFC Industries is seeking a highly motivated and results-driven Sales Account Manager to join our sales team. This role is critical in managing and growing customer accounts, maintaining strong relationships, and identifying opportunities for growth.

Key Responsibilities:
  • Manage and grow customer accounts, ensuring customer satisfaction and identifying opportunities for growth.
  • Develop and maintain strong relationships with customers, addressing inquiries, resolving issues, and providing timely responses to customer needs.
  • Conduct regular check-ins with customers to ensure satisfaction, address concerns, and identify opportunities for growing the account.
  • Prepare pricing and quotes for customers, and manage the quoting process from start to finish.
  • Manage a large min/max contract with a major OEM customer, ensuring that inventory levels are maintained within agreed parameters and that the customer's needs are consistently met.
  • Provide customers with accurate and timely information regarding their orders, product availability, and delivery schedules.
  • Handle any escalations from customers, working to resolve issues in a way that strengthens the customer relationship.
  • Collaborate with the sales team and other departments to develop strategies for account growth and retention.
  • Prepare and present sales reports, forecasts, and performance metrics to senior management.
Requirements:
  • 3+ years of experience in sales, account management, or a related role.
  • Proven track record of managing customer relationships and achieving sales targets.
  • Experience working with CRM and ERP systems (preferred).
  • Strong relationship-building skills with the ability to maintain and grow customer accounts.
  • Excellent communication and negotiation skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to analyze data and develop strategic sales plans.
  • Highly organized with strong attention to detail and the ability to manage multiple tasks simultaneously.
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
Language:

English


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