Customer Engagement Advisor
2 weeks ago
Client Experience Coordinator
We are seeking a dedicated individual to join our team as a Client Experience Coordinator. This role is pivotal in ensuring that our clients receive exceptional service throughout their journey with us.
Location: Office Based
Contract Type: Permanent
Company Overview:
As a leading player in the Financial Services sector, we pride ourselves on our commitment to turning challenges into opportunities for our clients. With a rich history and a team of over 600 professionals, we are dedicated to delivering a common-sense approach to lending.
Key Responsibilities:
- Present a professional image of the organization to foster a positive client experience.
- Communicate clearly and transparently with clients to ensure they are informed and understand their current situations.
- Adhere to all policies and procedures to deliver compliant outcomes for clients.
- Continuously seek to enhance the client experience by evaluating and recommending improvements to existing processes.
- Manage cases involving vulnerable clients to provide the most suitable support.
- Accurately document and resolve client complaints on the first attempt.
- Identify and report any breaches of operational processes and policies.
- Utilize various tools and techniques to maintain effective communication with clients.
- Employ effective questioning techniques to understand clients' circumstances and develop plausible exit strategies.
- Explore alternative options with clients to ensure timely management of accounts.
Qualifications:
Essential:
- Experience in an office-based customer service role.
- Proven track record of meeting telephone-based KPIs.
- Exceptional communication skills.
- Strong attention to detail.
- Proficient literacy and numeracy skills.
- Adaptability and flexibility in a changing environment.
- Strong organizational and negotiation skills.
Desirable:
- Experience in the Financial Services industry.
- Knowledge of secured lending.
- Experience in relationship management.
Additional Information:
We offer a comprehensive benefits package, including a shared reward scheme, discretionary bonuses, generous holiday allowances, and various health and wellness programs. We are committed to the professional development of our employees and offer sponsorship for relevant qualifications.
We look forward to welcoming a new member to our team who shares our values and commitment to delivering outstanding client experiences.
-
Customer Service Advisor
3 months ago
Lakeside-Marblehead, United States Together Full time**Customer Service Advisor** * Lakeside, Cheadle SK8, UK * Full-time * Department: Customer Operations * Working Hours: Standard (09:00am-17:30pm) * Contract type: Permanent * Office or Field Based: Office Based (Cheadle, SK8 3GW) **Company Description** **Salary: Up to 25,000 per annum, plus performance bonus and benefits.** Together was established in...
-
Customer Service Representative
3 days ago
Lakeside-Marblehead, United States Together Full timeAbout TogetherTogether is a specialist lender offering a range of mortgage and secured loan products to individuals and businesses. With over 47 years of successful trading, we employ over 600 colleagues and are committed to delivering exceptional customer service.Job SummaryWe are seeking a talented Customer Service Advisor to join our growing team. As a...
-
Café/Barista - Food and Beverage Specialist
2 days ago
Lakeside Marblehead, United States Corporate Management Group Full timeCafé/Barista Job DescriptionJob Summary:We are seeking a highly skilled and enthusiastic Café/Barista to join our team at Corporate Management Group. As a Café/Barista, you will be responsible for providing exceptional customer service, preparing and serving food and beverages, and maintaining a clean and well-stocked workspace.Key...
-
Event Service Attendant
2 weeks ago
Lakeside-Marblehead, United States Crescent Hotels & Resorts Full timePosition Overview: The Banquet Server is responsible for providing exceptional service during events and functions, ensuring that all guests have a memorable experience.Key Responsibilities:Prepare the banquet area as directed by the Supervisor, including arranging linens, serviceware, and glassware.Participate in pre-event meetings to understand the...
-
Senior Customer Support Specialist
2 weeks ago
Lakeside, United States Circle K Stores, Inc. Full timePosition OverviewWe are seeking a dedicated Lead Customer Service Representative to enhance our customer engagement efforts. This role is pivotal in ensuring that our customers receive exceptional service and support.Key ResponsibilitiesProvide leadership and guidance to the customer service team.Ensure customer inquiries are addressed promptly and...
-
State Tested Nursing Assistant
1 week ago
Lakeside Marblehead, United States IntelyCare Full timeMake an hourly rate of up to $36 as a State Tested Nursing Assistant (STNA) in Lakeside Marblehead, OH (and nearby areas), with the best kind of schedule — one that you control. That's right, at our nurse-founded company, you get to choose the shifts at our partnering facilities that best fit your life and take time off on any day, week, or even month of...
-
Retail Travel Expert
5 days ago
Lakeside, California, United States TUI Group Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Travel Advisor to join our team at TUI Group. As a Travel Advisor, you will be responsible for providing exceptional customer service and creating unforgettable holiday experiences for our customers.Key ResponsibilitiesProvide personalized travel recommendations and sell holidays, cruises,...
-
Automotive Mechanic
2 months ago
Lakeside, United States A & M Mobile Mechanic, Inc. Full time $17 - $25Technicians of all skills need to apply; our company is actively looking for mechanics. We are looking for someone who is willing to learn from our other experienced mechanics and join our team of excellent employees. It is important to us to take good care of our vehicles and safety is our top priority. We are a well-established shop with loyal customers to...
-
Customer Service Representative
3 days ago
Pinetop-Lakeside, United States Pima Federal Credit Union Full timeJob DescriptionPima Federal Credit Union, a leading financial institution in Arizona, is seeking a highly motivated and customer-focused Customer Service Representative to join our team at our Pinetop/Lakeside branch.About the Role:We are looking for an individual who is passionate about delivering exceptional customer service and has a strong work ethic.The...
-
Lead Generator
1 week ago
Lakeside, United States Great Day Improvements Full timeOverview Home Performance Alliance - Lead Generator Home Performance Alliance (HPA) has over 10 years’ experience serving the Florida market. We have over 200 dedicated professionals whose only mission is to provide superior products and best-in-class customer service for each one of our homeowners. We accomplish this mission by having a superior...
-
Insurance Broker
2 months ago
Lakeside, United States Faison Group Full timeAbout the Company: Faison Group Benefits is an independently owned insurance agency with a bold strategy to an action plan that provides a full spectrum of benefit solutions to clients on a national scale. We are a full-service broker model that also offers Payroll, 401k programs, along with HR Support. We provide comprehensive, high quality employee...
-
Equipment Rental Sales Specialist
2 weeks ago
Lakeside, California, United States RDO Equipment Full timePosition Overview:This role is focused on establishing enduring relationships with clients to create mutually beneficial solutions within a designated area while representing all facets of RDO Equipment Co. in a professional manner.Compensation & Benefits:• Average earnings of $70,000 to $100,000+ in the first year, with top performers reaching six...
-
Client Support Associate
2 weeks ago
Lakeside, California, United States Domino's Pizza LLC Full timeAbout the Role Are you ready to bring your enthusiasm and energy to a dynamic team? As a Client Support Associate, you will play a crucial role in delivering exceptional service to our customers. Key Responsibilities: Customer Interaction: Engage with customers to provide assistance and resolve inquiries effectively. Team Collaboration: Work...
-
Maintenance and Cart Retrieval Specialist
1 week ago
Lakeside, Montana, United States Walmart Full timePosition OverviewAs a Maintenance and Cart Retrieval Specialist at Walmart, your role will encompass a variety of essential tasks aimed at enhancing customer experience.Key Responsibilities:Customer Engagement: Ensure that every customer has a positive first and last impression during their visit.Cart Management: Efficiently gather shopping carts from the...
-
Fruit Sales Associate
1 day ago
Lakeside, Montana, United States ZephyrTech Full timeAbout the Role:We are seeking a highly motivated and customer-focused Fruit Sales Associate to join our team at ZephyrTech. As a key member of our sales team, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our customers.Key Responsibilities:Product Presentation: Ensure that our produce...
-
Host
2 months ago
Marblehead, United States The Wave Bar & Restaurant Full timeWe are looking for a Host or Hostess to join our team and be the first point of contact for our guests. The Host/Hostess position greets the customer immediately when they enter the restaurant. This position must possess a personal and energetic personality to welcome and seat guests ensuring their needs are accommodated. The Host controls the flow of the...
-
Pet Store Associate
1 week ago
Lakeside, United States Real Roar LLC Full time25-35hrs/weekWeekdays and 1 alternating Weekend DayJob Description: We are seeking a Retail Sales Associate who thrives in a small business environment. Flexibility and willingness to engage in various tasks are key. Strong communication skills to make customers feel welcome in-store are essential and ability to advertise online and attract new...
-
Service
1 week ago
Lakeside, United States Albertsons Full timeJob DescriptionPURPOSE: Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of Front End Clerks, Courtesy Clerks, Service Operations Assistant and Service Supervisors. Oversees the completion of daily cash, balancing,...
-
Retail Sales Associate
7 days ago
Lakeside, United States Real Roar LLC Full time25-35 hours/week Weekdays and 1 alternating Weekend Day Job Description: We are seeking a Retail Sales Associate who thrives in a small business environment. Flexibility and willingness to engage in various tasks are key. Strong communication skills to make customers feel welcome in-store are essential and ability to advertise online and attract new...
-
Logistics Coordinator
1 week ago
Lakeside, California, United States Universal Waste Systems Full timeJob OverviewThe Dispatcher plays a crucial role in ensuring the seamless coordination of driver services, managerial requests, and customer support.Preferred Experience: Candidates with a background in waste management or transportation are highly valued.Key Responsibilities1. Utilize a multi-line radio system to assign drivers to service requests,...