Customer Service Advisor

1 month ago


LakesideMarblehead, United States Together Full time

**Customer Service Advisor**

* Lakeside, Cheadle SK8, UK

* Full-time

* Department: Customer Operations

* Working Hours: Standard (09:00am-17:30pm)

* Contract type: Permanent

* Office or Field Based: Office Based (Cheadle, SK8 3GW)

**Company Description**

**Salary: Up to 25,000 per annum, plus performance bonus and benefits.**

Together was established in 1974, over 47 years of successful trading and employ over 600 colleagues. We are a specialist lender offering a range of mortgage and secured loan products to individuals and businesses.

Due to exciting growth plans for 2022, we are now looking for talented Customer Service Advisor to join our growing team. This is a great opportunity for anyone with previous Customer Service experience looking for a new, exciting challenge.

As a Customer Service Advisor you will join our busy contact centre as the first point of contact for our customers, delivering fantastic levels of service whilst efficiently resolving queries, understanding customer circumstances and identifying opportunities to provide support.

**The skills we need:**

* Experience of supporting customers in roles such as a contact centres, retail or hospitality

* A passion for delivering great customer service and helping others

* Excellent listening and communication skills and the ability to respond / treat with empathy.

* Ability to work in a fast paced environment.

* A positive attitude, enthusiasm for learning and adaptable to change

* Good problem solving and analytical skills with an eye for detail

* Resilience and adaptability to support customers with a variety of queries

**What we can offer in return**

* Basic salary of upto 25,000 dependent on experience

* 24 Days holiday which rises with service and of course an extra day off for your birthday

* Strong career path within Financial Services

* Fantastic working environment with onsite canteen

* Free use of a local gym

**This is an exciting opportunity to develop your career in a financial services. We understand that for our business to grow, our people must grow.**

We offer a range of company benefits, including shared reward scheme, discretionary bonus, 24 days holiday plus your Birthday, entitlement increases over time, holiday purchase scheme, matched pension contribution, life assurance, critical illness cover, health cash plan, private medical insurance, access to company's holiday homes, regular team/individual incentives, travel season ticket loans, Ride to Work scheme, free gym access and local bar/restaurant discounts.

Career development opportunities are excellent and where possible we offer sponsorship of relevant qualifications.

***please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.**

**Job Location**

Customer Service Advisor

* Lakeside, Cheadle SK8, UK

* Full-time



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