Assistant Director of Property Operations

1 day ago

Norfolk, Virginia, United States Lawson Companies, Inc. Full time
Job Summary

The Assistant Director of Property Management is a pivotal role in implementing strategic direction, managing financial results and reputation, developing teams, focusing on operational efficiency, conducting training, and assisting in leading quality control initiatives across all property operations.

Key Responsibilities
  • Leadership, Management, Accountability (LMA):
    • Lead, mentor, and develop Regional Property Managers and property teams to achieve high performance and career growth with clear accountability.
  • Implementation of Process Efficiency:
    • Implement process strategy to enhance efficiency and effectiveness in property management operations. Monitor key performance indicators (KPIs) to ensure optimal process performance. Assist in ensuring streamlined communication and documentation within the department.
  • Management of Financial Results:
    • Manage budgeting, forecasting, and financial performance of property management operations, including occupancy rates and minimize delinquency. Monitor property budgets, ensuring financial targets are met or exceeded. Analyze financial reports and performance metrics to identify areas for improvement and implement action plans.
  • Reputation Management & Key Relationships:
    • Strengthen relationships with residents, vendors, third-party owners, partners, and other outside agencies. Implement strategies for effective communication, public relations, and issue resolution to ensure high levels of satisfaction and a positive reputation. Monitor and address any reputation-related concerns promptly and effectively.
  • Property Management Training and Development of Teams:
    • Ensure opportunities for professional development and growth within the teams. Assist with identifying opportunities for professional development and growth within the teams. Ensure that all team members are equipped with the necessary tools and training to perform their roles effectively.
  • Implementation of Regulatory Compliance:
    • Implement corrective actions to address any gaps or control issues to prevent noncompliance of any regulatory requirement including inspections, risk management, life and safety standards, and other third-party regulations. Stay informed of changes in regulations and update policies and procedures accordingly.
  • Operational Quality Control:
    • Drive and monitor quality control initiatives to ensure high standards in property management operations. Conduct regular inspections and evaluations to maintain operational excellence and address any deficiencies. Enforce policies and procedures to uphold quality standards.
  • Implementation of Strategic Direction:
    • Implement the strategic vision and direction of senior leadership and direction for property management operations. Ensure property management goals and objectives align with the overall organizational strategy.
Requirements
  • Required Skills/Abilities:
    • Knowledge of building systems: HVAC, Plumbing, Electrical, Structural, Roofing, Fire Safety and Security
    • Ability to understand, use and interpret construction drawings, including architectural and mechanical.
    • Excellent knowledge of Landlord Tenant law, Fair Housing, ADA, and other legal issues affecting property management.
    • Demonstrate flexibility in dealing with complex issues or organizational change.
    • Good human relation skills, demonstrating ability to effectively deal with residents, site personnel, corporate office personnel, property managers, property owners, peers and supervisors.
  • Education and Experience:
    • Bachelor's degree (BA/BS) preferred
    • At least 5 years multi-site experience preferred
    • At least 2 years of LIHTC experience to include lease-up, preferred
    • Certified Property Manager through Institute of Real Estate Management.
    • Tax credit certification (Housing Credit Certified Professional or equivalent)
    • State of Virginia Real Estate Salesperson License.
  • Physical Functions:
    • Must be able to walk apartments and grounds, including climbing stairs and ladders.
    • Bending, kneeling, stretching, climbing stairs and ladders, squatting, and lifting up to fifteen (15) pounds.
    • Running and lifting over fifteen (15) pounds.

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