Director of Operations

1 day ago


Norfolk, Virginia, United States City Wide Facility Solutions Full time
Job Title: Director of Operations

City Wide Facility Solutions is seeking a highly skilled and experienced Director of Operations to lead our Norfolk team. As a key member of our management team, you will be responsible for overseeing the operations of our comprehensive building-maintenance solutions, ensuring our clients receive top-notch service.

Key Responsibilities:
  • Team Leadership: Lead, manage, and mentor a team of Facility Service Managers, ensuring they are well-equipped to support our clients effectively.
  • Financial Management: Achieve annual revenue and profit targets by managing operational expenses and contractor margins, while exceeding the overall financial management of services offered.
  • Staff Development: Recruit, train, and develop all operational staff, including FSMs and Night Managers, ensuring a high level of operational excellence.
  • Client Retention: Maintain over 90% client retention through proactive relationship management and exceptional service delivery.
  • Vendor Management: Foster professional relationships with vendors and Independent Contractors to ensure compliance and quality service delivery.
  • Cross-Selling: Promote cross-selling opportunities for non-janitorial services alongside the sales team.
  • New Client Implementations: Manage new client implementations, providing ongoing support to ensure successful transitions.
  • Quality Assurance: Conduct regular building inspections and ensure all client data is accurately maintained in our CRM system.
  • Employee Development: Drive employee development through performance reviews and regular coaching sessions.
  • Field Operations: Participate in field operations to support FSMs as needed and travel within the market up to 50% of the time.
Requirements:
  • Education: Bachelor's Degree or equivalent work experience.
  • Experience: 5+ years of management experience in operations, preferably in the facility solutions or service industry.
  • Skills: Strong proficiency in Microsoft Office Suite and experience with CRM tools.
  • Financial Management: Experience in developing and managing departmental budgets.
  • Relationship Building: A proven track record of building effective relationships with customers and team members.
  • Communication: Excellent verbal and written communication skills with the ability to influence others.
  • Problem-Solving: Strong problem-solving abilities and sound decision-making skills.
  • Leadership: Experience in coaching and leading teams to achieve performance excellence.
Compensation:

Total Compensation package $130,000.00

Benefits:

City Wide offers a competitive salary, including commission and bonus, for this position. In addition, we offer a comprehensive benefits package to include medical, dental, vision and PTO.

City Wide is an Equal Opportunity Employer


  • Operations Director

    3 weeks ago


    Norfolk, Virginia, United States City Wide Facility Solutions Full time

    Job OverviewPosition: Director of OperationsCity Wide Facility Solutions is in search of a skilled and seasoned Director of Operations. In this pivotal role, you will oversee the operational aspects of our building-maintenance services, which encompass both janitorial and non-janitorial offerings. Your leadership will guide a team of Facility Service...

  • Operations Director

    3 weeks ago


    Norfolk, Virginia, United States Systems Application & Technologies Inc Full time

    Job DescriptionJob Title: Operations DirectorJob Summary:We are seeking an experienced Operations Director to join our team at Systems Application & Technologies Inc. The successful candidate will be responsible for managing and effectively ensuring the accomplishment of all routine corrective and preventive maintenance activities.Key Responsibilities:Manage...


  • Norfolk, Virginia, United States Randstad Full time

    Job DescriptionJob Summary:Randstad is seeking a highly motivated and results-driven Executive Director of Operations to lead and manage our organization's business activities and develop effective business strategies and programs.Key Responsibilities:Allocate budget resources and formulate policies to drive business growth.Coordinate business operations,...

  • Staff Officer

    2 weeks ago


    Norfolk, Virginia, United States NATO Full time

    Job Title: Staff Officer - Operations DirectorateThe Operations Directorate at NATO's Joint Force Command Norfolk (JFCNF) is seeking a highly skilled Staff Officer to join our team. As a key member of our Operations Directorate, you will be responsible for directing, monitoring, assessing, and coordinating operational effects and staff functions.Key...


  • Norfolk, Virginia, United States Randstad Full time

    Job DescriptionExecutive Director of OperationsWe are seeking a highly motivated and results-driven Executive Director of Operations to lead and manage our organization's business activities and develop effective business strategies and programs. The ideal candidate will have a proven track record of success in directing and managing business operations,...


  • Norfolk, Virginia, United States Randstad Full time

    Job DescriptionExecutive Director of OperationsWe are seeking a highly motivated and results-driven Executive Director of Operations to lead and manage our organization's business activities and develop effective business strategies and programs. The ideal candidate will have a proven track record of success in directing and managing business operations,...


  • Norfolk, Virginia, United States Randstad Full time

    Job DescriptionExecutive Director of OperationsWe are seeking a highly motivated and results-driven Executive Director of Operations to lead and manage our organization's business activities and develop effective business strategies and programs. The ideal candidate will have a proven track record of success in directing and managing business operations,...

  • Operations Director

    3 weeks ago


    Norfolk, Virginia, United States City Wide Facility Solutions Full time

    Job OverviewPosition Summary:City Wide Facility Solutions is in search of a skilled and seasoned Operations Director. In this pivotal role, you will oversee the operational aspects of our comprehensive building maintenance services, which encompass both janitorial and ancillary services. Your leadership will guide a team of Facility Service Managers,...


  • Norfolk, Virginia, United States Chrysler Museum Of Art Full time

    Job OverviewPosition Title: Special Events ManagerDepartment: Special EventsClassification: ExemptReports To: Deputy Director for Visitor ExperiencePurpose of the Role:The Special Events Manager is responsible for crafting and executing strategies that enable the Museum to meet and surpass revenue objectives related to event rentals, while ensuring...


  • Norfolk, Virginia, United States Domino's Pizza LLC Full time

    Job DescriptionOverviewDomino's Pizza LLC is seeking a highly skilled and experienced Executive Director of Operations to oversee the daily operations of our stores. As a key member of our management team, you will be responsible for ensuring the smooth operation of our business, achieving operational standards, and driving sales growth.Key...


  • Norfolk, Virginia, United States Sanitary Linen Service, Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Executive Director of Operations to join our team at Sanitary Linen Service, Inc. As a key member of our management team, you will be responsible for leading our operations and driving business growth.Key ResponsibilitiesLeadership and Management: Provide strategic direction and leadership to our...


  • Norfolk, Virginia, United States Compass Group USA Full time

    Job SummaryAs an Assistant Director of Environmental Services, you will play a crucial role in directing and overseeing the operational needs of the Housekeeping Department. You will work closely with the Director of Environmental Services to ensure that all areas of the facility are maintained to the highest standards.Key Responsibilities:Establish and...


  • Norfolk, Virginia, United States Careers@Gov Full time

    Job Title: Deputy/Assistant Director, Central BankingAt the Monetary Authority of Singapore (MAS), we are seeking a highly skilled and experienced professional to join our Central Banking team as a Deputy/Assistant Director. As a key member of our team, you will play a critical role in supporting the smooth operation of our monetary management systems and...


  • Norfolk, Virginia, United States Careers@Gov Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our Central Banking & Devt Platforms division as a Deputy/Assistant Director. The successful candidate will be responsible for managing the systems supporting the currency management systems to provide currency note services to the banks and security couriers.Key...


  • Norfolk, Virginia, United States Systems Application & Technologies Inc Full time

    Job Description**Job Summary**We are seeking an experienced Operations Manager to join our team at Systems Application & Technologies Inc. in the Combatant Craft Division at Naval Station Norfolk, VA.Key Responsibilities:Manage and effectively ensure the accomplishment of all routine corrective and preventive maintenance activities.Responsible for...


  • Norfolk, Virginia, United States Department of The Navy Full time

    Job SummaryWe are seeking an experienced Executive Director to lead the COMNAVAIRFORES team in the absence of the Commander and Deputy Commander. As a key member of the Department of the Navy, this role requires strong leadership and management skills to oversee the organization's operations, administration, training, readiness, and ethics.Key...


  • Norfolk, Virginia, United States Virginia Department of Human Resource Management Full time

    Job Title: Administrative Staff Specialist (Regional Operations Manager)We are seeking an experienced Administrative Staff Specialist (Regional Operations Manager) to join our team at the Virginia Department of Social Services. This role will be responsible for managing the administrative operations of the Regional Office, providing procedures and guidance...


  • Norfolk, Virginia, United States COMMONWEALTH OF VIRGINIA DBA VIRGINIA PORT A Full time

    Job Title: Director, Health, Safety & EnvironmentalThe Commonwealth of Virginia DBA Virginia Port Authority is seeking a highly skilled Director, Health, Safety & Environmental to lead the development and implementation of a comprehensive health, safety, and environmental program. This individual will be responsible for ensuring the safety and well-being of...


  • Norfolk, Virginia, United States Virginia Department of Human Resource Management Full time

    Job Title: Administrative Staff Specialist (Regional Operations Manager)We are seeking an experienced Administrative Staff Specialist (Regional Operations Manager) to join our team at the Virginia Department of Social Services. This role will be responsible for managing the administrative operations of the Regional Office, providing procedures and guidance...


  • Norfolk, Virginia, United States Virginia Department of Human Resource Management Full time

    Job Title: Administrative Staff Specialist (Regional Operations Manager)We are seeking an experienced Administrative Staff Specialist (Regional Operations Manager) to join our team at the Virginia Department of Social Services. This role will be responsible for managing the administrative operations of the Regional Office, providing procedures and guidance...